Associate Crop Insurance Customer Service Representative

Why should you join our team?

American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.

• Commitment to agriculture and the communities we serve
• Family friendly work environment
• Investment in employee development
• Medical, Dental and Vision coverage
• Outstanding 401k - automatic 3% employer contribution, plus match up to 6%
• Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
• Competitive Incentive Compensation Plan
• Disability & Life Insurance
• Employee mental, physical, and financial wellness programs
• The position is bonus eligible based on association and personal performance

Position will be posted until filled.

This position is generally responsible for supporting the Insurance Consultants through evaluation of workflow assigned documents; research of minimally complex insurance topics; collection and submission of all crop insurance documents; data entry into Approved Insurance Providers (AIP) systems; servicing the book of business in a fast paced environment, customer contact and providing clerical and technical support.

• Collaborates with Insurance Consultants to support the sales and service of crop insurance policies. Completes assigned tasks in a timely manner with minimal supervision; ensures customer service is maintained at a high level; follows-up with applications, reporting, claims, and conservation compliance.
• Obtains and maintains all required insurance licenses. Develops and retains a thorough understanding of federal and private crop insurance policy provisions, actuarial information, underwriting standards, and procedures for all insurance products offered by the Association.
• Provides expertise in reviewing insurance documents for completeness, accuracy, and program compliance; entering, mapping and transmitting insurance data to the AIP's using AIP programs and systems. Participates as a member of a processing team and completes an equitable workload to support the team in meeting their processing deadlines.
• Operates within Federal Crop Insurance Corporation (FCIC) and Farm Credit Administration (FCA) authorities. Conducts business within rules, regulations, policy and procedures with ethics and integrity.
• Works to enhance insurance operations and documentation processes through continuous improvement and automation initiatives to ensure accurate data, efficient processing methods, and maintenance of customer files.
• Performs other functions as assigned.

Exercises no supervision; works under general direction of Crop Insurance Operational Support Director and Crop Insurance Consultants.

• College degree preferred, or relevant combination of education and experience with a minimum of 1-2 years' performing technical, administrative, or clerical duties in a related field
• Ability to obtain appropriate insurance license within 12 months of employment
• Ability to work in the Wichita, KS and Hutchinson, KS office.
• Develop a working knowledge of the crop and livestock insurance products, policy, and provisions.
• Demonstrated ability to generate highly accurate work. Must be proficient in organizing and prioritizing work to meet strict deadlines.
• Strong written and verbal communication skills.
• Demonstrated interpersonal skills
• Proficient in use of computer and mobile devices, to connect and utilize a wide variety of software and cloud‑based systems and applications.

• Must have the ability to perform basic office tasks and work in a typical office setting. Employee will be sitting for extended periods of time and accomplishing work at a desk and work at a computer for an extended period. Must have strong written and verbal communication skills to…