Customer Service Coordinator

Responsibilities

• Communicate effectively with customers, contractors and architects through various channels
• Respond promptly to customer inquiries, acknowledge and resolve customer complaints, and coordinate with colleagues as needed
• Coordinate Orders, Quotes, Samples, and Detail Requests
• Enter orders into the JD Edwards (JDE) database
• Prepare orders for scheduling
• Enter or approve physical samples/literature
• Enter or approve detail requests to Drafting
• Prepare quotes for reps or customers
• Provide solutions for product or process problems and initiate preventative and corrective actions
• Maintain accurate job history details in the ERP system and sales folders
• Offer special pricing for reps as needed
• Perform additional duties as required

• Effective professional communication, both orally and in writing
• Passion for helping others and a positive, solution‑oriented attitude
• Ability to develop and maintain strong relationships with clients and team members
• Ability to remain composed during difficult conversations
• Strong multi‑tasking and prioritization skills in line with business needs
• Technical aptitude and proficiency with Microsoft Office, ERP systems, and report generation

• At least 2 years in a customer service role using an online ordering platform and providing technical support
• Experience troubleshooting technical problems and delivering solutions
• Experience with MS Suite, Crystal Reports, and ERP software
• Preferred experience in architectural, construction, or engineering firms or similar environments

• High school diploma or equivalent (required)
• Post‑secondary technical education (preferred)

• Position operates in a professional office environment using standard office equipment such as computers, phones, photocopiers, and filing cabinets