Branch Operations Manager

Summary of Responsibilities

A Branch Operations Manager is to lead and work alongside the customer service and distribution team at our local branch. This person must believe, live and promote our mission statement and corporate values, ensuring quality practices are maintained, improve productivity and efficiencies where applicable, collaborate with the corporate office to maintain proper inventory levels, and maintain a safe and positive work environment.

This position requires strong listening, effective communication, team building skills, timely problem solving techniques, ability to multitask and focus on multiple projects at once while exceeding customer expectations.

• Collaborate with sales to meet corporate objectives and customer service expectations.
• Analyze process effectiveness, make recommendations for productivity improvements and eliminate waste.
• Responsible for showroom appearance and product offering.
• Ensure all retail sales are at appropriate margin levels.
• Lead customer service, front counter and warehouse staff.
• Train, mentor and develop team members, provide performance evaluations.
• Establishes disciplinary measures, including corrective action plans providing the best outcome possible.
• Assist with the recruiting, hiring, and interviewing process to maintain proper staffing levels.
• Communicate with senior management for branch level needs on equipment, manpower and inventory.
• Coordinate with corporate to ensure the proper inventory levels and maintenance required for the branch.
• Ensure cycle counting is maintained at an acceptable accuracy level.
• Operate as a working manager performing all job duties of a Customer Service Representative and Warehouse positions.
• Travel to Corporate as deemed necessary to stay relevant to company initiatives.
• Any other duties assigned by Senior Management.

• Team Building (ability to lead and motivate others)
• Thought Leadership and Management
• Customer Service (people skills)
• Process Improvement
• Staff Planning
• Developing Standards
• Strong Computer Skills
• Must be able to work well independently and function as an integral part of a team