Controls Service Technician III

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The Controls Service Technician III handles job start-up, checkout, and troubleshooting for systems and service installed jobs. Performs control service-related duties, including service agreement tasks and handles emergency calls as directed.

Reports to:

MSD Team Lead
Direct reports:
None

• Minimal supervision.
• Requires self-motivation.

• Captures all documents required to enable a functioning system, including product licensing, firmware, server, and controller level databases.
• Loads programs to enable a functioning system including product licenses, firmware updates, panel programming, graphics, setting IP addresses, setting jumpers on all hardware, and accurately applying labels to all materials.
• Troubleshoot network, software, and hosted-system malfunctions.
• Collaborate with other team members to develop and share technical solutions.
• Stay current with building technology product documentation and communicate updates to Field Technicians and Specialists.
• Maintain technical expertise on products, tools, and gateways through continuing education initiatives.
• Coach Field Technicians on company systems and service offerings.
• Provide internal/external technical assistance and support on latest company products.
• Perform product demonstrations and communicate design strategies to customers.
• Performs migrations from P2 to BACnet.
• Provide customer training as needed.
• Startup and commission new HVAC DDC BACnet/IP control systems within estimate on new construction sites as well as existing retrofit sites, with the ability to perform with no guidance.
• Document progress and status of startup and commissioning in the point checkout sheet including notes and update project manager, customer, or account executive as needed.
• Update Submittals/red lines/as-builts at the completion of the project.
• Tests hardware loaded with software to ensure expected results, including I/O level testing, alarm messaging functioning as expected, and all system integrations.
• Setup, configuration, calibration, and troubleshooting of controls equipment.
• Performs wiring checkout and assists in automation system startups.
• Exhibit knowledge of complex programming strategies and principles.
• Ensures customer expectations are met and resolves customer issues in a timely and professional manner.
• Provides input and feedback to Team Lead and/or Manager.
• Responds to customer service calls, checks indicated points of trouble, and analyzes full requirements of system involved and checks and tests systems components.
• Recognizes safety hazards and understands how to safely overcome them without causing harm to yourself or others.
• Understands the safety rules and regulations outlined in the BCS safety manual.
• On-call rotation.
• Completes written workorder notes and customer signature prior to leaving the customer site.

• Always leaves a customer site with a “reason to come back” by documenting suggestions for repairs and improvements on every service ticket – no exceptions.
• Exhibit BCS Core Values.

• Delivers technical support to end users and other teammates when applicable.

• Associate degree or equivalent from two-year College or technical school or equivalent combination of education and experience.

• Experience in installing or servicing electronic control systems; 6+ years preferred.
• Microsoft, Cisco, EIT, ASHRE, NICET, or CISSP certifications are a plus.
• Understanding of the design of large, standard jobs and the role that tools, products, and practices play in that design.
• Strong knowledge of industry engineering fundamentals and business operations.
• Experience installing and servicing electronic control or HVAC equipment.
• Proven electro-mechanical aptitude (based on previous experience…