Field Service Engineer; Product Support Specialist

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COME JOIN MID-CONTINENT!

Where your work is valued—above-market pay, real work-life balance, and a team that feels like home.

As a Field Service Engineer focused on our Aircraft Battery and Electrical Power Systems products, you’ll provide expert technical support for our full lineup of lithium‑ion aircraft battery, power conversion and other electrical power system products. To be successful in this role, you’ll need to be able to accurately troubleshoot technical issues, while providing a top‑notch customer experience.

• You have a minimum of 5 years of direct aviation experience and technical support activities in a customer support environment.
• You have extensive knowledge and understanding of aircraft electrical systems and are skilled at troubleshooting and problem‑solving system installation and operation.
• You are experienced in conducting tests and inspections of aircraft avionics and electrical systems to evaluate field function and operation.
• You have knowledge of aviation certification requirements and disciplines such as DO-160, DO-254, DO-178, DO-311a as they relate to TSO, Type Certification or Supplemental Type Certification activities.
• You have experience with FAR Part repair station requirements, FAR Parts 91, 23, 25 operations and current FAA and EASA requirements.
• You are proficient with Microsoft Office and CRM systems.
• You have strong attention to detail.
• You are organized, focused, and results oriented.
• You are a problem‑solver with critical thinking and prioritizing skills.
• You have excellent verbal, written, and interpersonal communication skills.
• You are comfortable spending most of the day on the phone at your desk in an open office environment.

• You have a working familiarity with aircraft instruments and avionics and would be able to provide technical support for those types of products in a backup capacity.
• You have knowledge of FAA Special Conditions.
• You have a bachelor’s degree in a related field.
• You hold a FAA A&P and/or pilot certification.
• Diagnose customer issues and identify the action required (using company databases, customer information, and collaboration with other departments) to reach resolution.
• Serve as a primary technical interface for support of installation, configuration, operation, and management of products.
• Assist in the development of technical sales presentations to support customer meetings, trade shows, and conferences.
• Monitor field data for reliability trends and proactively coordinate with Quality and Engineering technical teams for root cause analysis and resolution.
• Track and monitor support cases to ensure timely resolution and effective follow through.
• Maintain accurate records of all service and support communications.
• Participate in industry trade shows as required.
• Travel up to 15% to meet business needs.
• We provide above-market pay and a comprehensive benefits package.

Salary Range: $75,000.00 To $95,000.00 Annually

Full Time Wichita, KS, US

This job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of all responsibilities, duties and skills required. Actual compensation offered within the targeted salary range will be determined by factors such as job-related knowledge, skills, and experience.