Customer Service Representative - Northridge Veterinary Clinic & Rehabilitation

Overview

Be the first smile they see. The voice they trust. The heart of our front desk.

At Northridge Veterinary Clinic & Rehabilitation in Wichita, KS, we are an AAHA‑accredited veterinary hospital committed to the highest standards of patient care, client service, and operational excellence. Proudly serving the Wichita community since 2013, our full‑service clinic offers preventative care, surgery, and canine rehabilitation with compassion and precision. We are seeking a Part‑Time Customer Service Representative to bring warmth, professionalism, and efficiency to our front desk and help create an exceptional experience for every pet and pet parent who walks through our doors.

• AAHA‑Accredited Excellence - We have proudly been AAHA‑accredited since 2015, meeting the highest standards in patient care, safety, cleanliness, and hospital operations. We take pride in doing things the right way every single day.
• A Different Kind of Veterinary Clinic - Founded by Kansas State University College of Veterinary Medicine graduates, Northridge blends traditional veterinary medicine, surgery, and canine rehabilitation to provide comprehensive care for pets.
• Team‑First Culture - We support one another, communicate openly, and show up with professionalism and respect. Every team member plays an important role in delivering exceptional service.
• Growth & Professional Development - We believe in continuous learning and shared success. You will be part of a hospital that values development, accountability, and teamwork.

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail‑obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech‑savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

We believe every team member deserves to feel supported, no matter their hours. Here’s what you’ll get as a valued part‑time employee (25+ hours/week):

• Up to a 5% match on your 401(k)
• A generous CE allowance to help fuel your growth, uniform allowance to keep you comfortable and clinic‑ready
• Discounted care for your personal pets
• Paid Time Off for those working 25+ hours per week
• A robust Employee Assistance Program – from mental health support to financial tools, access to Encore Vet Group’s exclusive library of training, education, and development resources

Want to work somewhere you can grow, belong, and be part of something special? Apply today!

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