Guest Service Representative

Benefits:

• Employee discounts
• Free food & snacks
• Opportunity for advancement

At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcome, and you’ll create an environment of generosity, happiness, and joy in your community.

• Enjoy your evenings:
  We close earlier than most food service jobs.
• We’re keeping it casual. T-shirts and sneakers are where it’s at!
• Cake discounts. Yummm!

Previous customer experience is a plus but not required.

Applicants must be 16 years of age or older.

Bakery hours are Monday-Wednesday: 10am-7pm, Thursday-Saturday: 9am-7pm, Sunday: 11am-4pm

• Promptly greet walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintain strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complementary retail merchandise.
• Suggest additional merchandise including balloons, candles, and cards, to complete unique celebration.
• Process guest orders efficiently and accurately utilizing point-of-sale system.
• Uphold a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Comply with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintain a consistent work attendance and punctuality record.
• Must be available to work every other Saturday and Sunday.

Compensation: $10.00 - $12.00 per hour