Sales Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we create beautiful, lasting products for self‑expression. As part of the Tapestry portfolio, Coach is committed to innovation and inclusivity.

The Sales Associate is the front‑line ambassador of the Coach brand. This role delivers an elevated, personalized shopping experience, meets personal and store sales goals, and supports daily store operations. It blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.
• Strong English language proficiency.

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak‑busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver within the sales floor and stockroom.

• Courage
  :
  Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable feedback.
• Creativity
  :
  Generates new and unique ideas; connects unrelated concepts to add value.
• Customer Focus
  :
  Dedicated to meeting internal and external customer expectations; gathers customer information for improvement.
• Dealing with Ambiguity
  :
  Adapts smoothly to change; acts without full context and embraces uncertainty.
• Drive for Results
  :
  Consistently exceeds goals; remains results‑oriented; motivates self and others.
• Interpersonal Savvy
  :
  Builds constructive relationships with all levels and external stakeholders.
• Learning on the Fly
  :
  Quickly learns new problems; experiments to find solutions; enjoys unfamiliar tasks.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis.

Tapestry, Inc. provides reasonable accommodation for disabilities or religious beliefs. Contact Tapestry People Services at or e if accommodation is needed during the application process.

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.