Customer Service - Bradley Fair Rack

Job Overview

Are you ready to thrive in a fast‑paced, high‑energy environment? As a Nordstrom Rack team member, you will continuously move and collaborate with teammates to create a welcoming and inclusive atmosphere for all customers. Your focus will be on delivering a quick and easy customer experience while keeping the store clean and clutter‑free.

• Sales
• Customer Service
• Stock
• Fulfillment

• Keep the sales floor runway ready, ensuring it is sized and filled through re‑merchandising and straightening.
• Assist customers when cashiering across in‑store, online, and mobile platforms, operating the point‑of‑sale system and bagging items of all sizes.
• Create a smooth fitting room experience by greeting, assisting customers, and sorting and returning clothing to the floor.
• Maintain a clean and clutter‑free customer experience by sorting and returning clothing to the sales floor.
• Organize stockrooms, ensuring merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all store technologies used in the environment.
• Adhere to all operational, merchandise and asset‑protection standards.
• Promote initiatives such as the Nordstrom Rewards program.
• Unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders promptly, following quality standards and packing/shipping protocols.
• Utilize inventory management systems to scan, process, and research merchandise shipments.
• Assist in maintaining clean, organized selling floors and stockrooms.
• Provide general support to the store, including setting up special events, organizing backroom markdowns, and relocating store fixtures.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative, and a high level of ownership.
• Excellent organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast‑paced environment.
• Flexible schedule based on business needs.
• Ability to work a physical, on‑foot role for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Regularly lift items up to 10 lbs, with occasional lifts up to 25 lbs (Stock and Fulfillment only up to 25 lbs and occasionally 50 lbs).

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
• Handle bulky and awkward items, including reaching for and lifting above the head.

Hourly: $15.55 – $16.15 (location and experience dependent).

• Medical, Vision, and Dental coverage.
• Retirement plan with company match.
• Paid time off (PTO) accruals.
• Holidays.
• Life insurance and disability coverage.
• Merchandise discount.
• Employee Assistance Program.

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location. All applicants will be subject to a background check per local laws and the San Francisco Fair Chance Ordinance.