Bookstore Customer Service Associate

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world‑class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This appointment is limited to 999 hours per year; working more than this may result in termination after one year of service.

The Colgate Bookstore, located in a historic three‑story building in the heart of Hamilton, is Central New York’s largest independent bookstore. It is owned and operated by Colgate University and is committed to providing exceptional, personalized service to all.

We are seeking to hire bookstore customer service associates to work in various departments, providing customer service on the sales floor or by phone, stocking merchandise, processing transactions through the register, receiving, returns, pulling textbook orders and other assigned areas.

• Work at the register and assist customers with general books, textbooks, gift wing, and general merchandise.
• Perform daily operational tasks such as stocking, returns, and pulling textbook orders.

• Ability to provide excellent customer service.
• Ability to have a flexible schedule.
• Ability to work in a fast‑paced environment.
• Ability to learn Point of Sale (POS) and inventory systems.
• Ability to work collegially with a diverse group of faculty, staff and students on a daily basis.

Not specified.

• Ability to stand for long periods of time – up to 6 hours.
• Ability to look at a screen for long periods of time – up to 6 hours.
• Ability to climb stairs.
• Ability to lift up to 30 pounds.

Must be available to work weekends.

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.