Full-Time Floor Supervisor (Wichita, KS

About Ace Retail Group

Ace Retail Group (ARG) is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and operates over 250 neighborhood stores nationwide with headquarters in Lenexa, KS and Farmington Hills, MI.

The company is built on core values of Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The role involves directing staff to achieve company goals and objectives.

• Customer Service
  • Project a positive representation of Ace Retail Group.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store.
  • Thank customers when they are finished and leaving the store.
  • Project a friendly, outgoing demeanor towards customers and associates.
  • Answer all calls and pages promptly, courteously, and effectively.
  • Resolve customer complaints and issues with the best interest of Ace Retail Group in mind.
  • Possess excellent product knowledge and knowledge of store layout and product locations.
• Store Operations
  • Ensure a positive, professional, and safe work environment for all associates.
  • Supervise the general operations of the entire store.
  • Oversee opening and closing procedures.
  • Implement Store Support Center programs.
  • Help ensure successful Loss Prevention, Safety, and Internal Audits.
  • Assist the General Manager and Assistant Manager on all aspects of running the store.
  • Communicate operational or managerial issues to the General Manager promptly.
  • Maintain daily cleanliness of the sales floor, stockroom, and outdoor merchandise areas.
  • Ensure weekly price changes and label updates are completed timely and accurately.
  • Assist with cashiering functions including training, maintenance, audits, and reports.
  • Perform all other duties as assigned.
• Inventory & Merchandising
  • Ensure forklift operations and receiving are completed safely and efficiently.
  • Check, stock, and maintain merchandise in the store.
  • Assist with back stock level maintenance.
  • Ensure cycle counts and negative on‑hand reports are completed timely and accurately.
  • Assist with merchandise resets throughout the store.
  • Ensure all signage is current.
  • Present a clean and orderly sales floor, including end caps and promotional/incremental merchandising.
• Leadership
  • Manage all aspects of store operations in the absence of the General Manager and Assistant Manager.
  • Lead by example; remain approachable to associates and customers.
  • Assist in training all associates.
  • Participate in store meetings.
  • Communicate merchandising, cost‑control, or sales ideas to the General Manager for follow‑up.
  • Partner with the General Manager and Assistant Manager to prepare for advancement.

• High School Diploma or GED equivalent.
• Ability to read and interpret documents such as safety rules, manufacturing assembly directions, operating and maintenance instructions, and procedure manuals.
• Mathematical skills: addition, subtraction, multiplication, division, rate, ratio, percentage, and interpretation of bar graphs.
• Capacity to work independently and flexibly, including working flexible hours.
• Effective verbal and written communication skills.
• Ability to foster teamwork and motivate others both internally and externally.
• Physical requirements:
  
  standing, walking, bending, lifting up to 50 lbs regularly, occasional lifting up to 100 lbs with assistance, and climbing.

Starting at $16/HR.

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and the benefits of leveraging the skills and talents of all people. It is committed to preventing employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, military discharge, or any other action covered by federal or state laws.