Brand Ambassador, Part Time

Brand Ambassador, Part-time (Weekends and Evenings)

We are searching for new Brand Ambassadors at our store located on West Maple in the Auburn Pointe shopping center. This is a part-time, evening position that offers between 20-30 hours per week and reports directly to the Shift Supervisor or their designee.

Our Brand Ambassadors are responsible for delivering the best service to our customers by promoting the products they enjoy. We offer our customers the best service in the wine and spirits retail industry by providing unique experiences and top-notch product knowledge.

We provide all team members with the opportunity their knowledge by earning one of the certifications offered by the Society of Wine Educators (SWE). Those with SWE certifications have moved on to successful careers in wholesale distribution, hospitality, and restaurant management.

Our ideal candidates are dependable team players, creative problem-solvers, and the life of the party.

• Greet, assist, and interact with store customers
• Build product knowledge in wine and liquor brands
• Help customers locate products inside the store and make recommendations based on their preferences
• Ensure store remains clean, easy to navigate, and appealing to customers
• Accurately operate cash registers, make change, and ensure accurate cash balance
• Assist Customer Experience Supervisor with sales and cash reports at the end of the shift as needed.
• Assist Customer Experience Supervisor with setting up or changing promotional displays Assist with inventory management that includes re-stocking or rotating merchandise; notifying the store manager of low or out-of-stock merchandise; pricing new merchandise and adding to store inventory
• Ensure compliance with all state, local, and federal laws that regulate the sale of alcoholic beverages
• May assist with marketing efforts by pitching ideas for promotions or participating in social media campaigns.
• May participate in promotional events or trade shows both on and off site.

Examples of job responsibilities are not intended to be all inclusive. Auburn Spirits, LLC reserves the right to assign additional responsibilities as needed.

• Customer service knowledge
• Excellent interpersonal and communication skills
• Basic mathematic skills necessary to count or reconcile the cash register and make accurate change
• Strong active listening and persuasion skills
• Ability to assess customer needs and respond appropriately
• Ability to handle and diffuse conflict
• Ability to respond to constructive feedback

• Ability to see details at close range such as bar codes, product labels, verifying customer , or verifying correct product pricing.
• Ability to lift, manipulate, and shift items up to 50 pounds with or without assistance.
• Ability to stand for extended periods of time without rest.
• Ability to stoop, bend, and lift items above shoulder height.

Individual accommodations should not pose a direct threat to the health or safety of other individuals in the workplace or create an undue hardship on the company.

This role regularly reports to an indoor, climate-controlled environment for most of the job duties performed. May rarely report to outdoor venues if participating in promotional or trade show events in varying types of weather conditions.

• Must be at least 21 years of age or older
• Must be able to work evenings, weekends, and holidays
• Cannot have a felony conviction per state law
• Point of Sale (POS) and cash handling experience
• Prior customer service experience

• Prior experience in wine and spirits retail environment
• Certified Spirits Specialist (CSS), Certified Specialist of Wine (CSW) certification is preferred, but not required.

Equivalent combinations of education and experience will be considered.