Business Operations Associate

7267 - Wichita - 10221 E Kellogg Dr, Wichita, Kansas, 67207 Car Max, the way your career should be!

Summary:

Provide iconic customer service in a fast paced, team-oriented environment through the facilitation of the sales, auction, and appraisal processes, including alternative delivery transactions. Under general supervision, responsible for cash management, processing and auditing of paperwork associated with sales, and providing iconic customer service by answering questions and handling incoming calls.

• Assists store personnel and all store departments in their daily functions while adhering to Car Max guidelines
• Provides customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions and explaining paperwork processes.
• Seeks win/win solutions for the customer and partners appropriately
• Accurately processes paperwork associated with retail/wholesale automobile sales and appraisal purchases including daily reporting, records management, coordinating with banks for financial information, obtaining required signatures and information regarding registration and/or titling, processing reassignments, and auditing completed paperwork
• Manages multiple pay types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and loss prevention.
• Processes paperwork affiliated with state titling and registration agencies. This may include submitting paperwork necessary to title and/or and register a vehicle for a customer after the sale
• Mentor new Business Operations Associates, as well as train other store departments on Business Office processes and procedures
• Administrative responsibilities may include, but are not limited to: copying, filing, reconciliation of dealer plates, effective data entry in Microsoft applications as well as proprietary systems
• Answers multi-line phone system, responds to callers’ needs and direct calls as appropriate.

Work requires ability to:

• Read, interpret and transcribe data in order to maintain accurate records
• Use resources and partnership to balance the needs of the customer and the business
• Understand numeric filing system
• Effective use of word processing, spreadsheet and other programs, displaying intermediate PC skills
• Multi-task in a high energy, fast-pace team oriented work environment
• Lift objects that weigh as much as 15-20 lbs
• Speak and listen effectively in dealing with both internal and external customers, in person and over the phone
• Complete Car Max provided training on the functional areas of the Business Office, allowing for cross-training and full coverage of Business Office activities
• Develop partnerships with other departments inside and outside of the store in order to provide iconic customer service

• Pleasant but noisy office environment
• May require walking or standing for extended periods of time
• Flexible work hours with shifts that include nights, weekends, and holidays.
• Wears Car Max clothing (acquired through the company) at all times while working in the store

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of Car Max with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify any such responsibilities.

Car Max is an Equal Opportunity Employer and complies with federal and state laws which…