Customer Onboarding Executive; SaaS product

Customer Onboarding Executive (SaaS product)

Last updated 09 Jan 2026

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute video about our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

Job Responsibility:

• Engage with prospects to understand their needs and assist in Saa Sproduct account setup.
• Coordinate with the sales team onboard prospects to customers.
• Conduct online product demos and product training.
• Helping the sales team in handling inbound sales inquiries promptly and professionally
• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

Job Requirements:

• Passionate about hotel technology (software, system, and hotel industry).
• Develop deep knowledge about the products & services offered by Softinn.
• Good communication skills and presentation skills.
• Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).
• Ready to learn things, proactive, result-driven, organized and detail-oriented.

Not Mandatory, but BONUS if:

• Has working experience in a sales department or customer-support department
• Familiar with SaaS (software-as-a-service) business
• Familiar with Hub Spot
• Familiar with the hotel industry
• Understand inbound sales

Report to Work options:

• Melaka branch

You Should Join if:

• You enjoy solving customers' problems with digital solutions.
• You love to win and are willing to go the extra mile.
• You believe a better product helps improve efficiency and bring smiles to hoteliers.

You should NOT join if:

• You don't enjoy learning new skills.
• You don't enjoy interacting with customers remotely.
• You don't enjoy helping customers gain more value for using our products.

Salary Range:

RM 2,350 to RM 2,850 (with performance incentives and commissions)

NOTE:

Do state your expected salary if you have more than three years of working experience in related roles.

Employee Benefits:

• Performance incentives and commissions
• Free flow of snacks
• Monthly potluck parties

Additional Perks for Your Role:

• Hub Spot CRM Certification (Certificate with your name on if you pass the test)
• The mobile phone call and data plan allowance
• Coursera PLUS Subscription (for training & development)

Fill out the form below, and we'll get back to you as soon as possible.

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