Residential Sales Representative; Outbound Focus

Description

Do you enjoy starting conversations, connecting with people, and helping others discover better solutions? Are you energized by phone outreach and guiding potential customers toward something that truly benefits them?

Idea Tek is looking for a Residential Sales Representative focused on outbound calling and engagement
. You'll primarily reach out to households by phone, introducing them to the benefits of fiber internet, answering their questions, and helping them choose the right service. You’ll also support occasional community outreach, such as local events or neighborhood promotions. Your role is all about making meaningful connections, understanding each person’s needs, and helping them take the next step toward better internet.

Your day begins with reviewing your outreach list and prioritizing follow-ups. You’ll spend most of your time on the phone—calling households in newly available service areas, following up with past contacts, or answering questions about service options. You'll document each interaction in the CRM and coordinate with internal teams to ensure every customer has a smooth experience. Occasionally, you'll help at local events or support marketing campaigns, giving you a chance to meet people in person and build awareness in the community.

Key responsibilities include:

• Generate and manage residential leads through self-driven outreach and community presence
• Educate potential customers on Idea Tek’s service offerings and value proposition
• Help customers select services that meet their needs and manage basic sales escalations
• Represent Idea Tek at community events, local businesses, or neighborhood functions
• Maintain accurate customer notes and updates within CRM systems
• Collaborate with cross-functional teams to deliver a seamless customer experience
• Meet or exceed monthly sales targets and outreach activity goals

Preferred Qualifications:

• 3+ years of sales or customer-facing experience
• General knowledge of internet, wireless, or phone systems
• Familiarity with CRM platforms or digital sales tools
• Experience with community engagement, events, or CRM tools

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Strong customer focus with a proactive, solution‑driven mindset
• Brings positive energy and enjoys meeting new people every day
• Genuinely cares about customers and listens with empathy
• Naturally friendly and confident in conversations
• Self‑motivated and mission‑driven with a strong sense of ownership
• Excellent time management skills and attention to detail
• Resilient and gritty—can push through challenges with optimism and focus
• Committed to delivering a standout customer experience, every time

Idea Tek is a cutting‑edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem‑solvers committed to making a difference in the lives of our customers. At Idea Tek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + performance‑based commission
• Medical, dental, vision, life, and 401(k) with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

• We are Trustworthy – We build confidence through transparency, follow‑through, and dependability.
• We count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation – We're always looking for ways to improve and redefine what’s possible.

If you're excited to help more families and communities access life‑changing internet—
apply today!

Required Qualifications:

• 2+ years of experience in sales or customer service
• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Ability to work flexible hours, including some evenings or weekends as needed
• Comfort initiating conversations and guiding people through decision‑making