Branch Associate - Field Operations

Branch Associate

📅

Schedule:

Monday-Friday | Day Shift

💲 Hourly Range:
Dependent on experience

Southern Carlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

• 🔧
  Provide Fanatical Service
  We don’t just talk about service—we live it. Fanatical service means treating every challenge like our own, going above and beyond to deliver faster, better solutions that exceed expectations.
• ⚡
  Act With Urgency
  In our industry, time is everything. Whether it’s a quote, an answer, a delivery, or a solution—urgency isn’t optional. We respond quickly, because every second matters.
• 🤝
  Earn & Maintain Trust
  Trust is the foundation of every strong relationship. We work hard to earn it—every day—with our customers, vendors, and coworkers, and we never take it for granted.
• 📈
  Continuously Improve
  We’re committed to growth—personally, professionally, and organizationally. We challenge ourselves to improve every process, every experience, and every interaction, because better never stops.

Do you have a background in front counter sales along with customer service? Are you passionate about building relationships? Do you enjoy being involved in several aspects of a Company? Are you looking for an opportunity that opens doors to learning new areas and growth within a Company? If so, we are looking for you to join our exceptional team as a Front Counter Associate in Wichita, Kansas.

As a Branch Associate in Wichita, Kansas, you’ll be at the heart of our operations supporting customers, sales teams, and branch operations:

• Be the face of Southern Carlson by greeting customers, answering inquiries by phone/email, and delivering exceptional service.
• Build strong customer relationships by learning their needs, recommending solutions, and identifying opportunities to upsell.
• Support branch operations by assisting sales reps and managers and pulling orders.
• Keep our showroom organized, merchandised, and ready to impress.
• Take on a variety of responsibilities, from answering phones to troubleshooting product questions—no two days are the same!
• Monitor warehouse layout, space utilization, and equipment condition to optimize efficiency and safety.
• Partner with internal teams such as Sales, Purchasing, and Customer Service to resolve issues and ensure smooth order fulfillment.
• Perform other duties and responsibilities as assigned to support operational success.

• Experience: 1+ years in sales, customer service, or sales support (warehouse experience a plus). High School Diploma required.
• Communication: Clear, friendly, and professional—whether in person, on the phone, or over email.
• Growth Mindset: Eager to learn our products and anticipate customer needs.
• Initiative: A proactive team player with a can‑do attitude who steps in to help without being asked.
• Relationship Builder: Naturally connects with people and delivers a “WOW” customer experience.
• Tech‑Savvy: Comfortable navigating systems and assisting customers digitally.
• Organized & Detail‑Oriented: Able to prioritize, multitask, and stay efficient with minimal supervision.
• Bilingual a Plus!

• 💰
  Compensation – Hourly
• 🤝
  Team Culture – Family‑oriented, collaborative environment
• 💼
  Comprehensive Benefits – Medical, Dental, Vision
• 📈
  Retirement – 401(k) with company match
• 🕒
  Time Off – Paid Time Off (PTO) and holidays
• 🚀
  Career Growth – Advancement opportunities with a growing national brand

Apply today and take the next step in your career!

All offers are contingent on a successful background check and drug screening.

At Southern Carlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.