Account Executive

About ISG Technology

At ISG Technology, we’re unlocking possibilities for our clients by providing IT services that help drive business growth. We’re freeing them from the burdens of day‑to‑day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we’ve been doing it for over four decades.

The Account Executive will be responsible for identifying, acquiring, managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross‑selling, and ensuring customer satisfaction to drive long‑term client retention and growth. The Account Executive will have a customer‑centric mindset and a proven track record of expanding accounts.

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values‑based company.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self‑starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know‑it‑all.”

• Building and maintaining long‑term relationships with clients, ensuring their satisfaction.
• Working closely with clients to understand their evolving business needs and identifying opportunities for upselling additional services, renewals, and cross‑selling complementary solutions.
• Conducting regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals.
• Managing contract renewals, ensuring clients are informed about their options and maintaining high retention rates.
• Tracking account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy.
• Managing and maintaining a robust sales pipeline by consistently identifying, nurturing, and qualifying new leads.

• Work closely with the sales and services team to deliver tailored solutions and ensure successful implementation of new services.
• Support the company by completing all other job duties assigned.

• Stay informed about industry trends, competitors, and emerging technologies to provide clients with informed advice and stay ahead of their needs.

• Act as the client’s primary point of contact for any service‑related issues, working proactively to resolve concerns and ensure client satisfaction.
• Address customer inquiries, challenges, or concerns in a timely manner, working with internal teams to resolve technical or service‑related issues.

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional…