Inside Sales​/Customer Service Rep

Full Time:
Monday-Friday, 8:00am – 5:00pm.

Job Summary:

This job is in the Sales Department. This is an entry level position in which an individual will begin their learning journey of the metal service center industry. The individual will rotate and gain exposure by learning all aspects of raw material sales, fabrication sales, and outside sales. This includes quoting, pricing, orders, inventory management, front-line communication with customers and vendors, all while coordinating with all other departments to successfully serve our customers.

• Learn the functions of all aspects of the sales team — Inside Sales, Fabrication Sales, Outside Sales.
• Maintain, develop, and grow new and established customer accounts.
• Serve as the primary contact for accounts.
• Field inbound calls/emails from customers.
• Make outbound calls/emails to current and prospective customers.
• Quote pricing and lead time, communicate expectations with the customer.
• Manage orders both internally and externally.
• Daily coordination with all departments to ensure customer satisfaction.
• Build relationships with the customer base.

• Valid driver’s license – required.
• No relevant experience required; will receive on-the-job training.
• Proficient in Microsoft applications (i.e., Word, Excel, Outlook) – required.
• Basic measurement and arithmetic skills, including taking, converting, and/or using measurements of length, width, height, and weight to perform basic math computations correctly – required.
• Strong interpersonal and communication skills:
  Ability to develop and maintain good working relationships with supervisors, co-workers, and customers/vendors - required.
• Ability to make sound decisions based on a combination of factors including knowledge, experience, and judgment - required.
• High School diploma/GED - required.
• 4-year college degree - preferred.
• Detail oriented, can maintain organization, and multi-task - preferred.
• Problem solving/Conflict resolution and negotiation skills - preferred.