Inside Sales Representative

Job Summary

Inside Sales Representative is responsible for delivering exceptional customer service to both existing and prospective customers from initial contact through product delivery. This role focuses on achieving sales and profitability targets while building strong customer relationships, preparing accurate quotations, and collaborating with internal teams to ensure a seamless sales process.

Inside Sales Representative is responsible for delivering exceptional customer service to both existing and prospective customers from initial contact through product delivery. This role focuses on achieving sales and profitability targets while building strong customer relationships, preparing accurate quotations, and collaborating with internal teams to ensure a seamless sales process.

• Grow sales by supporting and expanding assigned customer accounts.
• Develop and prepare proposals, quotations, and sales contracts.
• Respond promptly to Requests for Quotation (RFQs), with a target turnaround time of within 24 hours.
• Coordinate with internal departments to ensure timely processing and successful closure of sales opportunities.
• Meet daily, weekly, and monthly sales performance goals, including revenue targets and customer outreach activities.
• Monitor open orders and proactively communicate delivery updates to customers.
• Provide technical support and coordinate customer returns and issue resolution.
• Manage customer accounts through regular follow-up, service reviews, and quality checks.
• Maintain up-to-date knowledge of products, services, and sales materials.
• Analyze sales data to support pricing strategies and account management decisions.
• Foster a collaborative, positive work environment focused on teamwork and continuous improvement.
• Communicate effectively with sales teams, management, operations, and other internal stakeholders.
• Prepare and present weekly sales reports covering pipeline activity, follow-ups, sales closures, and target achievement.
• Ensure compliance with company policies, procedures, and ethical business practices.

• High school diploma or equivalent.
• Minimum of one year of sales experience.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational, analytical, and time management abilities.
• Marketing awareness with the ability to identify sales opportunities.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• High level of integrity with a customer-focused approach.
• Self-motivated with a strong work ethic and proactive mindset.
• Creative thinker with strong problem-solving skills.

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• Two or more years of experience in sales and/or marketing.
• Knowledge of industrial products or related technical products.

The role may require:

• Prolonged sitting and standing.
• Frequent use of hands and fingers for computer and office equipment.
• Occasional kneeling, crawling, bending, twisting, balancing, or climbing.
• Frequent speaking and active listening.
• Close visual acuity for computer-based work and documentation.

• Ability to lift up to 50 pounds with assistance and/or appropriate lifting equipment.
• Ability to push or pull up to 50 pounds with assistance and/or appropriate lifting equipment.

• 401(k) Retirement Plan
• Employer 401(k) Matching
• Tuition Reimbursement
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance

• Professional office environment with regular telephone and computer use.
• Frequent interaction with customers and internal teams requiring effective communication and conflict resolution.
• Exposure to warehouse or manufacturing areas where noise, heat, humidity, moving equipment, machinery, and sharp tools may be present.