Catering Lead

As a Catering Lead you will connect with customers, deliver and manage catering orders, and help grow the business through excellent service and account development.

• Process, prepare, and deliver catering orders to clients.
• Assist in organizing a team of employees for large catering orders.
• Provide excellent customer service by following up with customers after an order is complete.
• Promptly follow up on all customer calls and requests in an efficient manner.
• Manage existing accounts to ensure ongoing repeat catering sales.
• Collaborate closely with café teams and the Regional Catering Sales Manager to uncover and pursue additional business.
• Create a targeted game plan for increasing catering sales, including strategic planning, cold calling, presentation skills, and effective closing techniques.
• Utilize Outlook Calendar and other online resources to maximize organization, game planning, and follow‑up.
• Communicate effectively via email.

• High school degree or equivalent.
• Excellent organization, customer service, and time‑management skills.
• Enthusiasm, energy, and a positive attitude.
• Ability to work well under pressure and with a diverse group of people.
• Proven track record of success in a sales or customer‑service role.
• Valid driver’s license and reliable transportation.
• Reference checks required.

• Must be able to stand and maintain mobility for up to ten (10) hours in length.
• Must be able to safely lift pots, pans, glassware, boxes, etc., up to 50 pounds.
• Must be able to read and write to facilitate communication.
• Must possess finger and hand dexterity for using small tools and equipment.

• Competitive hourly rate including tips.
• Flexible work schedules.
• Meal discounts.
• Health benefits.
• Development opportunities.

Flynn Group is an equal‑opportunity employer. We are committed to creating a diverse and inclusive workforce and providing reasonable accommodations for individuals with disabilities. If you require an accommodation or adjustment throughout the application process, please let us know.