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QA Specialist - Analyst/Manager

Quality Analyst Lead - CX Coaching & Insights

Job in Wichita, Sedgwick County, Kansas, 67232, USA
Listing for: Mass Markets
Full Time position
Listed on 2026-07-14
Job specializations:
  • Science
    QA Specialist - Analyst/Manager
Job Description & How to Apply Below
A leading tech-enabled business services firm in Kansas is seeking a Quality Analyst Lead to enhance service excellence. This role involves monitoring performance, coaching frontline teams, and guiding improvement initiatives. Candidates should have 3-5+ years of QA or operations experience in a contact center, a strong understanding of quality frameworks, and the ability to analyze trends for actionable insights. The competitive compensation and benefits packages, including paid time off and health coverage, reflect our commitment to rewarding hard work.
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