LP OFFICER

OVERALL RESPONSIBILITIES:

Patrols hotel property on foot and, if need be, using company vehicle. Quickly responding to guest requests and emergency situations, the officer expediently defuses all situations, alerting hotel management and law enforcement authorities as necessary. To comply with Marriott best practices and local, state and federal regulations, the officer documents and maintains all incident records. Additionally, he enforces all policies and procedures implemented by the hotel and government.

QUALIFICATIONS/PRE-REQUISITES:

At least 18 years of age Willing to work weekends and holidays

Able to be on feet for long periods of time Willing to work long hours when needed

Must be a self-starter and able to work with minimum supervision

Valid current driver’s license

JOB REQUIREMENTS:

Maintain a safe and clean work area Ensure all assigned rooms and public areas are cleaned properly

Guest-focused personality

Ability to meet the standards of appearance

Self-controlled disposition

Upbeat, positive attitude

Ability to work within a team Display hospitality skills

Ability to understand and execute and support Marriott Customer Service Standards and Marriott Brand standards

Excellent verbal and written skills

Operational knowledge and/or appreciation of operational challenges

Assertive at establishing new customer relationships

Exhibit self-confidence, energy and enthusiasm

Computer competencyOTHER DUTIES:

Housekeeping Duties Engineering Duties Stocking Front Desk Clean up pool area

Pick up trash outside

Pick up tray from guest hallways

Consistently monitor dead areas of parking lot.

PRIMARY DAILY

JOB FUNCTIONS:

Ensure all paperwork and reports are completed and turned in Always be professional and ethical in dealing with guests and associates

Work closely with all other departments

Maintain department goals

Ability to write routine reports, keep logs, and correspondence

Ability to speak effectively with guests and associates

Patrol all areas of the property and make routine checks to ensure safety and limit theft/break-ins Assist guests with room access

Be aware of any and all activity on the security monitors

Conduct daily physical hazard inspections

Respond to accidents or incidents with complete professionalism and tact Assist guests and associates in an emergency situation

Defuse guest/associate disturbances

Complete incident reports to document all Security/Loss Prevention related incidents

Handle all interruptions and complaints

Resolve safety hazard situations

Escort any unwelcome persons from the property without interrupting the orderly flow of property operation

Report to scenes of vehicle accidents/thefts

Call for assistance using proper code responses

Complete a Loss Prevention shift summary/daily activity report

Maintain confidentiality of all Security/Loss Prevention and property reports/documents

Transport associates/guests to medical center if needed

Handle Lost and Found procedures

Comply with quality assurance expectations and standards

Other duties as assigned.

PHYSICAL REQUIREMENTS (INCLUDE LIFTING AND PUSHING):

Ability to bend stop and lift for extended periods of time

Able to use various tools as required for each jobEQUIPMENT USED:

Computer Marriott company vehicles including the Shuttle

EDUCATION REQUIRED:

High School diploma or equivalent with emphasis in technical trades

Ability to read operating instructions on equipment used in department

Ability to speak in language understood by guests and co-workers

Some computer knowledge is helpful

First Aid/CPR training helpful
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