Controls Service Technician

Responsibilities

Under general supervision, conducts preventive maintenance, repair, installation, and commissioning and general servicing of systems (including detailed troubleshooting of systems).

• Responsible for high levels of customer satisfaction through direct, on‑site customer interface.
• Mentors mechanical technicians on building automation activities.
• Properly completes required project and service documentation.
• Diagnoses and repairs complex control systems malfunctions requiring extensive knowledge of a variety of electronic or digital controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides sketches of field changes and discrepancies for engineering corrections and drawings.
• Communicates with customer upon arrival and before leaving the work site, keeping them informed of the nature of service provided and outstanding issues.
• Recommends system enhancements, upgrades, and/or replacements.
• Promotes the sale of add‑on work.
• Manages assigned work to meet professional execution of time and customer satisfaction.
• Reports problems or changes to management immediately.
• Interfaces with branch manager, service manager, service project manager, or subcontractors on projects to coordinate activities as required in an ethical and professional manner.
• Adheres to all Johnson Controls and customer safety standards.
• Provides safety awareness on worksites.
• May provide training to customers on electronic control systems operations.
• Delivers manuals and documentation to the customer for training needs as required.
• Compiles job documentation, such as certificates of completion, customer training forms, training certificates, and punch lists.
• Conducts extensive self‑study (reading, research, and practice) to improve and maintain technical proficiency in the company's product lines.
• Completes certifications as required by the company.
• Other duties related to the commissioning and servicing of building controls and facilities management systems as assigned.

• Three years of industry experience or five years of experience in servicing electronic and/or mechanical systems in HVAC.
• Generally required knowledge includes HVAC controls systems, facilities management systems, site preparation, peripheral equipment installation and servicing techniques.
• Effective interpersonal skills to represent Johnson Controls to customers and other outside contacts in an ethical and professional manner.
• Ability to explain technical information to technical and non‑technical people.
• Leadership skills to support the activities of mechanics working on non‑complex, non‑critical building automation equipment on a job site.
• PC experience required and the ability to program HVAC related software.

Hourly rate: $32.64 - $44.90, range determined by education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

• Competitive pay
• Paid vacation/holidays/sick time (10 days of vacation first year)
• Comprehensive benefits package including 401K, medical, dental, and vision care available day one
• Extensive product and on‑the‑job/cross‑training opportunities
• Outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle, tools, and equipment provided to complete all jobs
• JCI Employee discount programs (The Loop by Perk Spot)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. For more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.