Prevention Services Program Manger

Parent Support And Prevention Program Manager

Job Category:
Family Programs

Job Status:
Full-time, exempt position

Reports to:

Vice President of Prevention Programs

Job Summary:

The purpose of Parent Support and Prevention is to strengthen parent's capacity to provide safe, permanent, and nurturing homes for their children. The program provides evidence-supported parenting curriculum, resource identification and connection, support, and advocacy to families who are experiencing stressors, which puts their children at-risk of entering or re-entering the child welfare system. The Parent Support and Prevention Program Manager provides direct program supervision, human resource oversight, program planning and implementation, quality assurance controls, and staff training/coaching/support.

• Supervise the Parent Support and Prevention program resulting in the implementation of high-quality service delivery.
• Facilitate and coordinate the acceptance of referrals from community sources and internal staff, ensuring smooth communication and follow-up.
• Responsible for building team cohesiveness and employee satisfaction.
• Responsible for the oversight of PSP Specialists which includes providing monthly supportive supervision, reviewing and approving bi-weekly timesheets, mileage, employee evaluations, and all other programmatic requirements.
• Responsible for identifying the training needs and professional development needs of staff supervised.
• Ensure staff are trained/certified in Motivational Interviewing
• Ensure staff are trained/certified in all components of Nurturing Parenting Program (NPP)
• Responsible for monitoring the workload of the Specialists and adjust as needed.
• Assist staff with home visits and follow up meetings as needed.
• Ensure all program requirements and documentation is complete and accurate including timely entry into the internal database system, SAM.
• Initial narrative process, client narratives, and action plans
• Complete programmatic month end reports, as required.
• Assist with grant planning, tracking, and reporting as required.
• Oversee the implementation and ongoing evaluation of support groups, identify caregiver training needs, and ensure appropriate oversight and quality standards are maintained.
• Attend and professionally participate in external trainings, court hearings, and community meetings as required.
• Responsible for developing and maintaining relationships with key stakeholders and community partners to create strong partnerships to enable a continual flow of regularly received program referrals. This may include active outreach to schedule speaking engagements, distribute program brochures, participate in tabling events, etc.
• Contribute on an organizational level with a focus on agency culture, cultural competency, and performance improvement outcomes. Participate in staff and leadership meetings and internal trainings. Collaborate and assist colleagues across departments as needed.

• Review and identify system processes, improvements and efficiencies to provide feedback to senior leadership.
• Responsible for the ongoing review of client files and completion of quarterly audits. Ensure corrections are made promptly by Specialist assigned.

• Bachelor's Degree required (Master's Degree preferred) in social work, psychology, public administration, or a related human services field and two (2 +) years of experience working in non-profit social service agencies with management experience (2+ years preferred).
• Experience working with marginalized communities with an understanding of the barriers that impact underserved communities. Quickly establish rapport and build trust.
• Collaborate and advocate for positive outcomes, using interpersonal skills in multi-disciplinary, diverse and dynamic professional teams.
• Strong verbal communication skills and demonstrated ability to write clearly and effectively with a proven track record in setting priorities and proposing new ways of creating efficiencies.
• Adaptable and proactive self-starter who effectively multitasks while maintaining strong attention to detail and organization to consistently meet…