Shelter Staff - Shelter Based: FULL-TIME and PART-TIME Availability

Description

POSITION TITLE:

Shelter Staff

REPORTS TO:

Team Lead FLSA CLASSIFICATION:
Non-Exempt

POSITION OVERVIEW:

The Shelter Staff is responsible for maintaining a safe, structured, and welcoming shelter-based environment that supports shelter guest stability, dignity, and recovery. This role utilizes a person-centered, trauma-informed, and harm reduction approach to engage shelter guests in goal-oriented activities, build independent living skills, and promote mental health and overall well-being. The Shelter Staff position plays a key role in shaping the daily shelter guest experience, ensuring interactions are respectful, responsive, and supportive while maintaining clear expectations and boundaries within a shelter-based setting.

• Provide direct support to guests in a shelter-based environment, ensuring safety, structure, and consistency
• Deliver services using a person-centered, trauma-informed, and harm reduction approach to support independent living, recovery, and stability
• Assist with daily shelter operations, including shelter orientation, meal support, house routines, and maintaining a clean and sanitary environment
• Support shelter guests with skill-building, medication access, resources, and collaboration with providers (housing, primary care, behavioral health, etc)

• Collaborate and communicate with stakeholders to support continuity of care
• Participate in shift hand-offs and team meetings to ensure consistent communication and service delivery
• Provide relevant updates to staff in support of each shelter guest’s goals and program expectations

• Observe and assess shelter guest behavior, progress, and safety within the shelter-based environment
• Respond to changing needs through de-escalation, problem-solving, and crisis intervention as needed
• Report incidents and communicate concerns to supervisors and team members in a timely manner

• Build respectful, professional relationships using a person-centered, trauma-informed approach
• Encourage participation in services, routines, and goal-oriented activities
• Promote a welcoming, supportive environment that fosters dignity, independence, and positive engagement

• Complete accurate, timely documentation in accordance with agency, regulatory, and contract requirements
• Maintain required logs, reports, and communication records
• Complete required training and adhere to all policies, procedures, and safety standards
• Utilize agency technology systems to document services, communicate effectively, and access required information, policies, and procedures.

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a constructive, solution-focused mindset.

Demonstrates behaviors aligned with the organization’s mission, values, and professional standards while supporting goals and initiatives through actions and attitude.…