Family Support Worker

Responsibilities

• Provides for the safety, stability and well‑being of children and families during the referral period.
• Delivers culturally competent services using a strengths‑based approach to children and families consistent with evidence‑based practice models.
• Makes decisions on guidelines provided by the supervisor, family preservation standard procedures and policies, evidence‑based practice model, and DCCCA organizational policies.
• Meets DCF timelines to connect with the family within 24 hours of referral; facilitates the initial family meeting within 48 hours of referral; completes an assessment‑based case plan within 20 days of referral; and closes the case within 3‑6 months of referral.
• Engages and works in partnership with the case manager and families to complete assessments.
• Meets with the family in the home weekly to monitor family progress toward their case‑plan goals and assesses each child’s safety.
• Assesses each child’s safety with every family contact and reports all suspected child abuse or neglect.
• Provides support and resources to families in nutrition, hygiene, household and time management, home and child safety, basic parenting, transportation, problem solving, and communication.
• Works closely with the case manager to provide services for the family and make decisions about child well‑being.
• Remains current on the availability of community resources and assists all families in obtaining assistance.
• Acts as a liaison with schools to obtain child records, attend conferences, track attendance, and support achievement.
• Acts as a liaison with behavioral health and child placement agencies to support treatment and respite plans.
• Provides transportation as necessary to meet established program achievement and fidelity goals.
• Collects drug screens as necessary.
• Documents case activities and information weekly.
• Appears and testifies in court as required.
• Responds promptly to family crisis situations, documents incidents, and is available 24/7 to clients.
• Promotes and practices teamwork in all activities.
• Fosters and maintains professional relationships with families, community partners, and peers.
• Participates in professional development that is relevant to the role.
• Regularly drives to various DCCCA locations and other business locations throughout the day or night as required.