Team Lead of Care Coordinator's

Description

POSITION TITLE: Team Lead of START Care Coordinators REPORTS TO
:
Sr. Director of Prevention Services

FLSA CLASSIFICATION: Non-Exempt POSITIONS SUPERVISED: START Coordinators

The Team Leader provides administrative supervision and daily clinical triage support to START Coordinators. The position supports timely crisis response, cross-system planning, coordination of support meetings and crisis plans, documentation of services, community partnerships, and collaboration with START leadership, the clinical team, and the resource center.

• Provides daily clinical triage support to START Coordinators.
• Shares on-call responsibilities to support 24/7 crisis response, including a telephonic response within one hour and an in-person response within 24 hours of the call.
• Maintains a small active caseload of approximately five individuals until START Coordinator certification is achieved.
• After certification, maintains a fluid and temporary caseload to support START Coordinators when needed.

• Provides administrative supervision to START Coordinators.
• Maintains effective linkages and relationships with community partners.
• Participates in recurring meetings with START leadership, the clinical team, and the resource center.

• Ensures the coordination of support meetings and crisis plans for individuals served through START.
• Supports timely review and response to crisis situations, service needs, and changes affecting individuals served.
• Monitors assigned and temporary caseload responsibilities to promote continuity and appropriate follow-through.

• Supports person-centered crisis planning and service coordination for individuals with intellectual and developmental disabilities and mental health needs.
• Collaborates across systems to strengthen supports and reduce barriers during crisis situations.
• Provides direct service and caseload support when needed to maintain responsive START services.

• Develops cross-system crisis plans, intake and assessment documentation, intervention and outcome documentation, and other applicable records of services provided.
• Maintains required START certification and completes applicable training and program requirements.
• Completes documentation accurately and timely and follows agency, program, confidentiality, and recordkeeping requirements.
• Performs other duties as assigned by the supervisor.

Demonstrates clear, respectful, and professional communication in both verbal and written interactions, with a focus on collaboration and solution-oriented dialogue. Shares information responsibly and addresses concerns constructively while maintaining a positive, professional demeanor—even in challenging situations.

Effectively manages workload by prioritizing tasks, planning proactively, and addressing challenges to meet deadlines and responsibilities. Maintains a solution-focused approach and professional composure while balancing competing priorities.

Demonstrates dependability by consistently meeting commitments, deadlines, and responsibilities while taking ownership of work and outcomes. Acts with integrity, follows through on obligations, and addresses mistakes proactively to support a culture of accountability and trust.

Demonstrates adaptability by embracing new processes, priorities, and organizational changes with resilience and a willingness to learn. Adjusts work approaches as needed and supports others through change with a…