IT Technician

Overview

This is the 1 level in a 4 level Information Technology classification series responsible for performing entry level desktop and technology support to internal Town employees.

• Provide essential first- and second-level desktop support, resolving user issues promptly.
• Manage online ticketing systems efficiently for streamlined issue resolution.
• Oversee the employee cell phone program, including inventory maintenance and issue troubleshooting.
• Perform critical web administration duties to ensure smooth online operations.
• Maintain meticulous records to document essential work performed and ensure accuracy.
• Escalate unresolved issues promptly to higher authorities for timely resolution.
• Diagnose and resolve technical issues across computer hardware, software, and peripherals.
• Maintain and update computer systems, including essential operating systems and software applications.
• Deliver vital technical support and assistance to employees, addressing technology-related problems effectively.
• Install, configure, and troubleshoot computer hardware and software to maintain operational efficiency.
• Execute routine maintenance tasks, such as system backups and updates, to uphold system integrity.
• Implement crucial measures and protocols to ensure robust data security and integrity.
• Collaborate closely with IT colleagues to tackle complex technical projects and challenges.
• Document essential technical procedures, troubleshooting steps, and system configurations accurately.
• Conduct vital employee training sessions on technology systems and software usage.
• Stay informed about emerging technologies and IT best practices to enhance operational effectiveness.
• Performs related work as assigned.

Minimum Qualifications

Education and Experience:

High school diploma or GED and 2 years of related experience; or an equivalent combination of directly related education and experience.

Required Certifications/Licenses

• Valid Class D Driver’s License

• Customized Health Package:
  Health plans covering Medical, Dental, Vision, and Life insurance, with the Town covering 100% of the premium for medical, dental, and basic life for employees and 70% for dependents.
• Retirement Security:
  Defined Benefit and Defined Contribution retirement plans, including ASRS and PSPRS options.
• Leave Packages:
  Vacation, sick, holiday, and comp time leave to support work-life balance.
• Employee Assistance Program (EAP):
  Confidential counseling and referrals for various concerns.
• Wellness Program:
  On-site screenings, fitness memberships, wellness resources, and regular health initiatives.
• Additional Perks:
  Legal Shield/d, credit union affiliation, Years of Service Awards, holiday events, and more.