General Manager

Overview

When you join Victra, Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest. Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store.

You will develop your Assistant General Manager and help them learn what it means to lead  you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
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• Be accountable for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff.
• Drive high-performance results within a fast-paced, solutions-focused sales environment and focus on optimizing customer and employee experience.
• Mentor the Assistant General Manager and complete trainings; attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction and drive the business forward.
• Build, develop, and mentor your sales team.
• Teach, coach, and follow the sales process with Every Guest Every Time.
• Attract and retain top-caliber employees; act as brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services throughout the store.
• Ensure store employees meet and/or exceed defined monthly success measurements and complete training on time.
• Develop and implement sales tools and initiatives.
• Maintain store performance by running retail inventory compliance.
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Think of innovative ways to drive store traffic and capitalize on the existing customer base.
• Own store success and take ownership for store employees’ work-related needs, leadership, staffing and scheduling, labor controls, marketing, loss prevention, and other store functions.
• Own all guest escalations and provide timely resolutions.
• Communicate company objectives and priorities to team members and provide timely follow-up.
• Stay up to date with new promotions and ensure guests receive complete solutions to meet current and future needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

From a fun work environment to an inclusive culture, to amazing benefits, VNation is all about being part of a team that invests in you.  to learn more!

Pay will include a base rate of $21.15 per hour with uncapped earning potential through commission.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and know how to motivate others to achieve them. You are open to new ideas, relate well with different people, and are attuned to the needs of others to ensure they can perform at their best.

• 1-3 years of experience in a retail sales environment; 2 years in a leadership/supervisory role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Set goals, evaluate performance, and develop a high-performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or…