Sr Commercial Operations Analyst

Location

Wickliffe OH (US) or Hazelwood UK, hybrid role (4 days in the office)

Limited

• Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.
• Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.
• Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.
• Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.
• Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.
• Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.
• Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.
• Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.
• Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.
• Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.
• Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).
• Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.

• Proven experience (min. 5y) in commercial operations, account management, sales operations, or business operations within a complex multinational environment
• Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial)
• Experience handling confidential and sensitive processes such as Sales Incentive Planning
• Strong organizational skills with the ability to manage multiple work streams with high attention to detail
• Experience with process automation tools (e.g., Power Automate) and data-driven workflows
• Ability to define business requirements and collaborate effectively with IT and digital teams
• Excellent written and verbal communication skills

• Experience with CRM platforms (e.g., Salesforce)
• Familiarity with Sales Incentive Planning processes
• Experience with Power BI or similar tools
• Background in specialty chemicals or B2B environments
• Prior commercial or sales experience

Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.

• Competitive salary with bonus plans
• Flexible work environment
• Learning and development opportunities
• Inclusive culture