Sr Commercial Operations Analyst (Wickliffe, OH, US, 44092-2298

Position: Sr Commercial Operations Analyst (Wickliffe, OH, US, 44092-2298)
* Location:

Wickliffe OH (US) or Hazelwood UK, hybrid role (4d in the office)

Travel:
Limited

How You'll Make an Impact

* Own and coordinate the Sales Incentive Planning (SIP) cycle, managing the global calendar and ensuring alignment across Commercial Excellence, HR, Finance, and regional sales leadership.

* Partner with HR and Finance during SIP design to ensure commercial objectives, territory structures, and account ownership are accurately reflected in incentive plans.

* Manage SIP exception processes, ensuring proper documentation, approvals, and resolution tracking across the organization.

* Drive improvements and automation of SIP-related processes, increasing efficiency, reducing manual work, and strengthening data integrity.

* Maintain SIP dashboards in collaboration with digital teams, ensuring accurate, timely, and accessible performance data.

* Own the Customer Relationship Management (CRM) enhancement backlog, capturing business needs, defining requirements, and prioritizing initiatives with stakeholders and process leads.

* Act as the coordination layer between business stakeholders, CRM standards, and IT/digital teams to ensure effective delivery of enhancements.

* Monitor and communicate progress against CRM roadmaps while managing stakeholder expectations.

* Maintain and update commercial policy documentation, ensuring accessibility, version control, and alignment with governance frameworks.

* Manage policy exceptions (MOQs, supply terms, account ownership), ensuring appropriate approvals and periodic review.

* Support governance processes such as product obsolescence and act as commercial focal point for Contract Lifecycle Management (CLM).

* Own the Commercial Excellence communication infrastructure, ensuring consistent messaging and maintaining centralized training and documentation repositories.

Required Qualifications that Enable Your Success

* Proven experience (min. 5y) in commercial operations, account management, sales operations, or business operations within a complex multinational environment

* Strong stakeholder management skills with the ability to influence across functions (HR, Finance, Legal, IT, Commercial)

* Experience handling confidential and sensitive processes such as Sales Incentive Planning

* Strong organizational skills with the ability to manage multiple work streams with high attention to detail

* Experience with process automation tools (e.g., Power Automate) and data-driven workflows

* Ability to define business requirements and collaborate effectively with IT and digital teams

* Excellent written and verbal communication skills

Preferred Qualifications that Drive You Forward

* Experience with CRM platforms (e.g., Salesforce)

* Familiarity with Sales Incentive Planning processes

* Experience with Power BI or similar tools

* Background in specialty chemicals or B2B environments

* Prior commercial or sales experience

Your Work Environment

Hybrid office environment with global collaboration, digital tools usage, and adherence to corporate governance and data security standards.

Benefits that Empower You

* Competitive salary with bonus plans

* Flexible work environment

* Learning and development opportunities

* Career growth

* Inclusive culture

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