Dispensary Associate

Why Greenleaf Apothecaries?

Greenleaf Apothecaries is a subsidiary of Canopy USA, LLC, a leading vertically integrated, multi‑state operator in the United States cannabis industry. With the transition of Acreage Holdings to Canopy USA, LLC in December 2024, Canopy USA, LLC is now positioned to consolidate operations across its three business units – Wana, Jetty, and Acreage – realizing synergies, cost savings, and supporting growth in state‑legal markets across the U.S. Through coverage of key market segments including flower via Superflux, vape and concentrates via Jetty, edibles and beverages via Wana, and retail through Greenleaf Apothecaries, Canopy USA, LLC is well positioned to accelerate growth with an emphasis on the Midwestern and Northeastern U.S. markets.

As newly formed Canopy USA, LLC, we are building a stronger, more agile organization that will unlock greater opportunities across the growing U.S. cannabis market.

The Dispensary Associate is responsible for interacting with, educating, and advising customers face‑to‑face and by phone, record‑keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross‑trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ’s and admitting customers. Excellent work environment with a full benefit package offered including medical, dental, vision, 401(k) plan, pet insurance, life insurance, short‑ and long‑term disability insurance, paid time off, holidays, and other paid leaves of absence.

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point‑of‑sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations. Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end‑of‑day closing procedures in POS system and investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication and resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean and organized working environment and assist team in sanitizing work area and tools (phone, keyboard, etc.).
• Other duties as assigned.

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

• Full suite of medical, dental, and vision insurance.
• Paid parental leave.
• 401(k).
• Paid Time Off.
• Short Term and Long-Term Disability.
• Employee Assistance Program.
• Employee life insurance and supplemental life.
• Spouse and child life and ADD&D.
• Pet insurance.
• FSA and HSA available (based on eligibility).

• Night and weekend availability.
• Subject to change as business needs.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task…