Senior Benefits Administration Specialist - Health & Welfare

Senior Benefits Administration Specialist - Health & Welfare

Location: Wickliffe, OH, US,

Role type: Full time

Schedule: 4 days in office, 1 flex day each week

• Administer and oversee day-to-day operations of health and welfare benefit plans, ensuring accuracy, compliance, and operational effectiveness.
• Serve as a subject matter expert and escalation point for complex or sensitive benefits issues including eligibility, claims, payroll impacts, and policy interpretation.
• Interpret and apply plan documents, Summary Plan Descriptions (SPDs), and administrative guidelines to resolve non-routine situations.
• Lead resolution of escalated Workday issues, including root‑cause analysis of system discrepancies and partnering with HR Information Technology (HRIT) teams.
• Act as the primary liaison for vendors and third‑party administrators to resolve complex issues and identify systemic improvements.
• Analyze service trends and case data to identify opportunities for process improvement, automation, and policy clarification.
• Support key benefits initiatives such as open enrollment, acquisitions, divestitures, and system enhancements.
• Develop and maintain standard operating procedures (SOPs), job aids, and training materials.
• Provide mentorship and guidance to Benefits Administration Specialists to strengthen team capability.
• Ensure adherence to service level agreements (SLAs), compliance standards, and internal controls.
• Partner with leadership to improve service delivery models, workflows, and the employee experience.

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum of 7 years of professional Human Resources experience, preferably in benefits administration.
• Strong knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills with the ability to explain benefits concepts clearly.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Strong organizational, time-management, and critical-thinking skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications.

• Experience working in a shared services or customer service environment.
• Experience with Workday or similar Human Resources Information Systems (HRIS).

• Standing, walking, or operating equipment for extended periods.
• Working in a lab or manufacturing setting with appropriate PPE provided.
• Use of computers and digital tools in an office or hybrid environment.
• Occasional lifting or movement of materials.
• Adherence to rigorous safety protocols and ergonomic standards.

We continuously invest in our facilities and technologies to ensure they support your well‑being, productivity, and growth. If you require reasonable accommodation, we are committed to working with you to ensure an inclusive and accessible experience.

• Competitive salary with performance‑based bonus plans
• 401(k) match + Age‑Weighted Defined Contribution
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth
• Inclusive culture and vibrant community engagement