Senior Benefits Administration Specialist - Health & Welfare

Role Type: Full time

Schedule: 4 days in office, 1 flex day each week

Location: Wickliffe, OH,

Company: Lubrizol Corporation

Title: Senior Benefits Administration Specialist

• Administer and oversee day‑to‑day operations of health and welfare benefit plans, ensuring accuracy, compliance, and operational effectiveness.
• Serve as subject matter expert and escalation point for complex or sensitive benefits issues including eligibility, claims, payroll impacts, and policy interpretation.
• Interpret and apply plan documents, Summary Plan Descriptions (SPDs), and administrative guidelines to resolve non‑routine situations.
• Lead resolution of escalated Workday issues, including root cause analysis and coordination with HR Information Technology (HRIT) teams.
• Act as the primary liaison for vendors and third‑party administrators to resolve complex issues and identify systemic improvements.
• Analyze service trends and case data to identify opportunities for process improvement, automation, and policy clarification.
• Support key benefits initiatives such as open enrollment, acquisitions, divestitures, and system enhancements.
• Develop and maintain standard operating procedures (SOPs), job aids, and training materials.
• Provide mentorship and guidance to Benefits Administration Specialists to strengthen team capability.
• Ensure adherence to service level agreements (SLAs), compliance standards, and internal controls.
• Partner with leadership to improve service delivery models, workflows, and the employee experience.

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent experience.
• Minimum of 7 years of professional Human Resources experience, preferably in benefits administration.
• Strong knowledge of benefits regulations and compliance requirements.
• Proven ability to interpret and apply complex plan documents and policies.
• Excellent written, verbal, and interpersonal communication skills with the ability to explain benefits concepts clearly.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Strong organizational, time‑management, and critical‑thinking skills with the ability to manage multiple priorities.
• High attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office applications.

• Experience working in a shared services or customer service environment.
• Experience with Workday or similar Human Resources Information Systems (HRIS).

• Standing, walking, or operating equipment for extended periods
• Working in a lab or manufacturing setting with appropriate personal protective equipment provided
• Use of computers and digital tools in an office or hybrid environment
• Occasional lifting or movement of materials
• Adherence to rigorous safety protocols and ergonomic standards

• Competitive salary with performance‑based bonus plans
• 401(k) match + age‑weighted defined contribution
• Comprehensive medical, dental, and vision coverage
• Health Savings Account (HSA)
• Paid holidays, vacation, and parental leave
• Flexible work environment
• Learning and development opportunities
• Career and professional growth