Emergency Dispatcher – Full Time
Listed on 2026-08-06
-
Government
Emergency Crisis Mgmt / Disaster Relief
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COMPENSATION:
Grade 3 Step A $26.19/hr to Step E $33.57/hr, DOQ, (shift differential 4% for 4pm-midnight, 5% for midnight to 8am shift), union position, full benefits;
HOURS:
four on, two off, rotating eight hour shift schedule; additional shifts as posted and available; some overtime required;
EXAMPLES OF DUTIES:
Receives incoming calls in a regional dispatcher center for the towns of Belchertown, Hampden and Wilbraham, including E911, dispatches police, fire, ambulance, animal control and public works emergency responders; operates LEAP/NCIC computer, keeps logs, provides pre-arrival instructions to callers including Emergency Medical Dispatch (EMD).
MIN.
QUALIFICATIONS:
Must be certified in E-911 and LEAPS, and pre-arrival instructions, and be or become trained and certified in Power Phone 911 call handling protocols within 90 days from date of hire; emergency dispatch experience preferred; courtesy and tact in dealing with others, ability to multitask and excellent oral communication skills essential.
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