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IT Support Technician

Job in Wilbraham, Hampden County, Massachusetts, 01095, USA
Listing for: Hampden-Wilbraham Regional School District
Full Time position
Listed on 2026-06-03
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 48000 - 58000 USD Yearly USD 48000.00 58000.00 YEAR
Job Description & How to Apply Below
The Hampden-Wilbraham Regional School District is seeking to fill a position for an IT Support Technician. Previous experience supporting technology in an educational setting is preferred.
LOCATION: To be determined JOB TYPE: Full-time position, 40 hours/week Reports to and is evaluated by the Director of Technology SALARY: ($48,000 - $58,000/per year)
QUALIFICATIONS:
  • Ability to troubleshoot computer hardware/software and replace hardware components as needed.
  • Previous experience supporting laptops and desktop computers.
  • Experience with Google Workspace/G-Suite, Google Docs, and Chromebooks.
  • Experience supporting end users and computers in an Active Directory networked environment.
  • Experience installing and supporting both Windows and Mac operating systems.
  • Strong interpersonal, verbal, and written communication skills.
  • Ability and willingness to research and learn new technologies as needed.
  • Ability to multi-task and prioritize workloads when needed.
  • Ability to work independently or as part of a team to resolve issues.
  • Previous experience as an IT Support Technician or related position.
  • A+ Certification (Preferred)
RESPONSIBILITIES:
  • Installation, support, and maintenance of various school IT systems which may include but not limited to:
    • School desktop computers, laptops, operating systems, and software.
    • Networked copiers/printers, and other peripherals in the school.
    • Computer labs and media centers, 1:1 Chromebooks, laptop carts, Chromebook carts, tablets.
    • Support of instructional technology hardware (SMART Boards, AV Equipment, projectors, document cameras, etc.).
    • Create Active Directory network accounts and maintain groups/permissions.
    • Create G-Suite accounts and maintain school email distribution lists.
    • Monitor and respond to technology support requests in web-based ticketing system.
    • Occasionally assist/train employees with technology needs in both formal and informal settings (group workshops or short courses,
    • one-on-one consultation) at a variety of ability and familiarity levels.
    • Help create and maintain training materials and technology documentation.
    • Help maintain an inventory of all IT assets, including hardware, software, peripherals, etc.
    • Assume other responsibilities as directed by Director of Technology.
      EMPLOYMENT

      START DATE:

      June 22, 2026 or until position is filled Apply via School Spring at: https://(Use the "Apply for this Job" box below). ATTN: William Powers, Director of Technology BPOWERS
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