Veterinary Receptionist

Animal Friends of the Valleys (AFV) is the leading animal shelter for the cities of Temecula, Murrieta, Lake Elsinore, Menifee, Canyon Lake and Wildomar, and small parts of Riverside County. We are a 501(c)(3) non-profit providing top-quality animal welfare and animal control services for our client cities. If you are looking for a way to make a difference and not just a job, AFV is exactly what you’re looking for!

What you will be doing:

• Check in patients with a courteous and friendly manner
• Provide information to clients and answer their questions
• Accurately process payments
• Answer incoming calls with cheerful and professional customer service
• Call owners for early pickup of surgery clients
• Maintains neat and organized files related to animal information and outcomes
• Update Shelter database with clear, accurate notes on patients
• Administer pet vaccinations and microchips

• Courteous and professional customer service experience and skills
• Vaccine administration experience and/or willingness to learn and administer pet vaccinations and microchips
• Ability to work independently and prioritize and complete admin and data entry during slower call volume periods
• Dog and cat handling experience
• Ability to multi-task, prioritize, and take rapid, accurate notes and enter into database, particularly during periods of high call volume
• Clerical, receptionist and administrative experience, particularly with high volume call environments
• Proficiency and knowledge in basic Microsoft programs and database entry
• Ability to deescalate difficult conversations and resolve complaints
• Bilingual (Spanish) preferred, but not required

• $17.00 per hour
• Be part of an amazing team that loves and cares for the animals that need them!
• Work in a newly constructed Spay and Neuter Clinic
• Opportunities for additional training
• Medical, Dental, Vision, and Life insurance benefits available.
• Colonial Voluntary Insurance
• 403B Retirement Savings (Think 401K for non-profits.)
• Extensive Employee Discount Program to help you save money on a wide variety of products and services.
• Employee Assistance Program to help you through life’s challenges, including counseling and coaching services; assistance with legal, financial and career questions; and so much more!