Customer Service​/HelpDesk Coordinator, Customer Service Rep

Benefits

• PTO
• Health benefits
• Potential for growth and development
• A friendly, family environment
• 401k plan participation
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off

Job hours are typically Monday – Friday, 8:00 am-4:30 pm, overtime may be available daily and some Saturdays.

Do you enjoy providing amazing customer service and want to make a positive impact on someone else’s life? If so, this may be the perfect position for you. FRSTeam of Utah is seeking a service-focused, friendly professional to join our team as a Job Coordinator. As a Job Coordinator, you will be the face of FRSTeam in the field. Compassion, empathy, and patience are key traits of a successful candidate.

We seek an individual with strong decision‑making skills and the ability to work well with change. Job Coordinators must be able to multi‑task and show great attention to detail.

• Customer contact and follow-up through delivery of goods
• Field coordination and communication with customers, adjusters & contractors
• Packing, carrying, and inventorying damaged personal property from water, fire, and mold incidents
• Remove affected textile items such as clothing, area rugs, and window coverings from homes
• Packing and moving duties can include up to full house packouts
• Inventory, track, and document orders through production processing
• Review and follow up on billings and customer concerns
• Manage multiple job files and assignments
• On-call week every 4‑6 weeks (emergency response)
• Additional reasonable duties as assigned

• Strong customer service background, professional communication skills, production, people-oriented and highly organized.
• Ability to consistently lift and carry up to 35 lbs. daily.
• Customer service and labor experience: 1 year.

The FRSTeam brand spans the US and Canada with over 50 locations serving the fabric restoration and electronic cleaning needs for families devastated by a smoke, fire, or water loss. We are the industry leader in providing this unique service. Our most important and valuable resource is the employee. We are a family‑owned and oriented business. This position is an exciting and challenging opportunity for someone with great customer service, communication, and organizational skills.