Service Desk Assistant

Service Desk Assistant Posting Details

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Posting Details (Default Section) Posting Number: T

Position Title:

Service Desk Assistant Position Type:
Temp/Intern

Location:

Villanova, PA

Work Schedule:

temporary Approximate Number of Hours per Week: 25-40 Department: 508-Office of Conference Services

Position Summary:

During the summer months, the Office of Conference Services (OCS) employes Service Desk Assistants (SDA) to work with operations and reservations functions for conference, camp and guest groups using Villanova's meeting, dining, housing, catering, and recreation facilities. A Service Desk Assistant's main duties will revolve around working at and managing the Service Desk operations in Galberry Hall. Service Desk Assistants will also work with the Conference Manager (CM) and Conference Assistants (Cas) in the preparation and maintenance of housing and meeting accommodations for the guest groups and registration services.

Service Desk Assistants will function within four areas of service activity:
Service Desk, operations, reservations, and scheduling staff/time clock.

Please Note:
Candidates must be able to work between May 18th-August 7th. Also, each position comes with a housing accommodation and meal plan.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University's mission and values.

• Staff the Conference Service Desk on a scheduled basis, answer the phone and assist guests according to need (collect and hand out linens, towels, soap and the like, provide campus and local information, assist with lock-outs, process maintenance requests, prepare and process walk-through and assessment sheets, lost & found, intern mail, and perform all clerical tasks).
• Prepare registration materials (including room assignments, wildcard, keys, etc.) in advance of group arrivals and staff scheduled registration activity as well as after-hours registration as assigned.
• Keep the work place, storage space and equipment clean and orderly. Create a favorable impression about the services and facilities available to guests.
• Track and sort returned Residence Hall keys as assigned; ensure that all keys are accounted for at all times.
• Serve as resource to and liaison between clients, Conference Services Staff, and VU service providers (Facilities, Connelly Center, etc)
• Assist the Assistant Director of Conference Services and the Assistant Director of Reservations in the day-to-day operation of the Office of Conference Services, including staff scheduling and time clock functionality.
• Communicate regularly with guests, solicit information from guests about problems. Follow up with resolutions to problems or follow up with appropriate department if necessary. Prepare incident reports on a timely basis.
• Attend training activities and staff meetings as scheduled.
• When on duty for night shift, conduct nightly rounds of all buildings occupied by Conference Services groups and respond to guest requests.
• Data entry and reporting, using Conference Programmer Software, as assigned by Administrative Staff.
• Manage the check-in and check-out processes for groups according to prescribed procedures from the Conference Services Desk location as well as from remote locations in the Central and West Campus areas.
• With shift Leaders, maintain inventories of Galberry Hall storage throughout the summer and submit order requests as needed.
• Launder and iron the OCS tablecloths.
• Manage staff cell phone storage, use and inventory.
• Manage mail services for the Intern Housing clients. Process incoming mail/packages and pick up by the interns.
• Responsible for the security of the Service Desk.
• Farley fitness center staffing as assigned during Conference Services hours, Monday to Friday only.
• Preparation for the conference season and breakdown at the end of the season, as needed, to include: unloading/loading trucks, set up/breakdown of buildings, distribution/collection of OCS amenities, and any other…