Client Partner

CHICAGO, IL OR REMOTE

Top Bloc is a Workday boutique partner firm that provides fixed-time, fixed-price Workday deployment services and on-demand Workday support. Using our internal proprietary tool we are able to quickly implement Workday Human Capital Management, Payroll, and Financials business processes and technology, letting our customers focus on their business while they gain immediate value. Once live, we also provide expertise and resources as needed to support the customer’s individual Workday solution.

Top Bloc is committed to providing employees with an environment that provides continuous learning, career development, and a sense of belonging. We are looking for a Client Partner who is passionate about working in a collaborative environment and has the ambition to be a driver for success.

• 2+ years experience working as a Workday Consultant in a post-production environment (required)

• Workday HCM, FIN, Payroll, or Project/Engagement Manager Certification (required)

• Experience as a Workday Engagement Manager/Project Manager or Account Manager (preferred)

• Excellent project leadership and problem solving skills

• Passion for exceptional customer service and customer collaboration

• Strong communication and presentation skills, with the ability to effectively manage customer expectations and relationships

• Experience in successfully resolving project escalations raised by clients.

• Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs

• Developing long term partnerships with Help Desk customers to ensure they realize the full value of their investment with Top Bloc and Workday

• Serve as account manager, responsible for overall satisfaction of Help Desk customers with our services

• Onboard new customers on an ongoing basis to ensure customers effectively utilize Help Desk services from day one

• Serve as primary point of escalation for Help Desk customers

• Work with a sense of urgency and effectively utilize all resources available to support both customer and internal stakeholders

• Manage client escalations and determine appropriate response or action

• Attend and participate in regular client executive steering committee meetings

• Proactively manage client relationships and needs to prevent escalations where possible

• Serve as advocate for Workday rolling adoption and provide follow-on sales support alongside Sales Team

• Develop and standardize the Company’s Client Partner program

• Engage with senior leadership on departmental or company initiatives

• Coordinate between customer and sales team for Phase X projects

• Limited Travel might be required on an ad-hoc basis

• Prolonged periods of sitting at a desk and working on a computer

• Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses

• Health, Dental, Vision, Disability, and Basic Life Insurance coverage

• Additional voluntary life insurance available

• Paid Parental Leave & Pregnancy Related Medical Leave

• Generous paid sick leave

• Unlimited PTO

• Monthly wellness/gym subsidy

• Monthly phone subsidy

• 401 (k) and ROTH retirement savings plan with matching

• Employee Assistance Program

• Company sponsored volunteer opportunities, Linked In Learning access, company and team outings

Top Bloc is an Equal Opportunity Employer

#LI-REMOTE

T he hiring base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Top Bloc, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range salary is $65,000- $180,000.