Key Account Specialist

• Dispatch service calls
• Follow up with vendors throughout the lifespan of service calls
• Submit NTE/quote requests
• Recognize and address potential material delays
• Keep customers updated with the latest available information
• Manage service calls for commercial doors, grilles, gates, dock levelers, locks, safes, glass, and window film
• Obtain accurate and timely information from vendors and suppliers
• Offer solutions when vendor timelines do not meet requirements
• Enter relevant information into Navision accurately and timely
• Provide timely updates and completion confirmations
• Build relationships with internal departments including Vendor Relations, Operations, Account Management, Business Development, and Accounting
• Support colleagues and teams through effective change and continuous improvement

• Entry-level experience accepted
• Excellent communication skills
• Ability to provide a high level of customer service
• Ability to manage service calls and coordinate dispatching, follow-up, and quoting with vendors and customers
• Ability to obtain accurate and timely information from vendors/suppliers
• Ability to offer effective solutions when vendor timelines do not meet requirements
• Ability to enter all relevant information accurately and timely into Navision
• Knowledge of customer requirements and expectations
• Ability to build strong relationships with Vendor Relations, Operations, Account Management, Business Development, and Accounting
• Ability to commute to Wilkes-Barre, PA 18705
• Must work in person

Demonstrates strong communication and customer service skills while effectively managing service calls and vendor relationships. Proficient in using Navision for accurate data entry and timely updates.

• Service Call Management
• Vendor Coordination
• Customer Service Excellence
• Navision Data Entry
• Relationship Building

• Excellent Communication Skills
• High Level of Customer Service
• Problem-Solving
• Change Management
• Continuous Improvement

• Commercial Doors
• Grilles
• Gates
• Dock Levelers
• Locks
• Safes
• Glass
• Window Film
• Vendor Relations
• Operations

• Navision