Maintenance Caseworker - Cumberland County Assistance Office

THE POSITION

The Income Maintenance Caseworker at the Cumberland County Assistance Office is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers, as well as any additional programs the Department of Human Services administers for applicants and recipients in accordance with state regulations.

After attending an 8‑week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office‑setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, nursing home care, and waivers as well as any additional programs the department administers for applicants and recipients in accordance with state regulations. To accomplish these duties, you will interview customers either over the phone or in person;

review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; and type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with federal and state policy. Complying with regimented policies and procedures as well as staying current with major changes impacting knowledge and skill is essential.

These responsibilities are carried out under the general supervision of an Income Maintenance Casework Supervisor.

• Full‑time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday–Friday, with a 60‑minute lunch.
  • Your schedule may change based on operational needs.
• Travel and overtime:
  As needed
• Work conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Telework:
  This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high‑speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Carlisle, PA.
  
  The ability to telework is subject to change at any time.
• Salary:
  Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
• A bachelor's degree; or
• Any equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy may be given to candidates who live within Cumberland County. If no eligible candidates who live within Cumberland County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
• You must pass a background investigation.
• This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory…