Senior Technical Support Engineer
Job in
Wilkes-Barre, Luzerne County, Pennsylvania, 18701, USA
Listed on 2026-02-12
Listing for:
Marel
Full Time
position Listed on 2026-02-12
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Systems Engineer
Job Description & How to Apply Below
Remote locations:
US - Chalfont, PAtime type:
Full time posted on:
Posted Todayjob requisition :
20814
** Responsibilities:
*** Provides advanced technical support to customers and internal teams, resolving complex technical issues.
* Serves as a subject matter expert for troubleshooting and problem resolution.
* Collaborates with engineering and product management to address product-related challenges.
* Develops and delivers training programs for technical support staff and customers.
* Prepares and maintains detailed documentation of technical solutions and best practices.
* Analyze support data to identify trends and recommend improvements.
* Implements digital tools and process enhancements to improve support efficiency.
* Ensures compliance with company policies, quality standards, and regulatory requirements.
* Mentors junior technical support engineers and provides guidance on complex cases.
Supports continuous improvement initiatives in technical support operations.
** Knowledge and
Skills:
**
* Education:
Bachelor’s degree in Engineering, Computer Science, or a related field.
* Experience:
Minimum of 5 years of experience in technical support or a related role, with at least 2 years in a senior position.
* Technical
Skills:
Proficiency in troubleshooting hardware and software issues, with a strong understanding of JBT products and systems.
* Communication:
Excellent verbal and written communication skills, with the ability to convey complex technical information clearly.
* Problem-Solving:
Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
* Customer Focus:
Demonstrated ability to maintain a customer-focused mindset in a fast-paced environment.
** Preferred Skills
*** Experience with automation systems
* Familiarity with CRM and support ticketing systems.
* Certifications in relevant technical areas (e.g., ITIL, CompTIA).
** Work Environment and Physical Demands**:
* This position may require occasional travel to client sites for on-site support and training.
* Availability for on-call support as needed.
* Occasionally required to lift and/or move up to 25 pounds.
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Position Requirements
10+ Years
work experience
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