Engagement Manager

Overview

Who We Are

HIKE2 is a leading provider of technology advisory and implementation services that specializes in empowering industries to define their future and accelerate their path forward. We serve law firms, financial services, insurance, business service providers, and high-tech SaaS companies by delivering advisory services and tailoring cutting-edge cloud solutions, AI initiatives, and data & analytics programs.

We are a collaborative, diverse, and action-oriented group of consultants who work iteratively to capture client mindsets and solve complex business problems. We avoid cookie-cutter solutions, thrive in change, and develop innovative ideas and breakthroughs from our cross-discipline expertise shaped by senior advisors and practical experience. We care deeply about our clients and building strong, positive relationships with their partners and guides.

At HIKE2:

• We work in teams

• We are committed to our customer success and each other’s success

• We set the bar high and challenge one another

• We are passionate about emerging technologies and love venturing to the edge of technology

• We get out from behind our desks and go to the drawing board

• We gather information and get to know our clients face to face

Are you ready to make a change? Join our growing team and excel in your career!

HIKE2’s portfolio includes AI & Innovation, Data & Analytics, Advisory, and Cloud Solutions. The Engagement Manager will help clients harness these capabilities to accelerate digital transformation, modernize operations, and deliver measurable business outcomes. This includes guiding organizations through the adoption of emerging technologies as well as improvements to processes, customer experiences, and organizational effectiveness. This role is ideal for a seasoned professional with a proven record of leading transformative technology initiatives, fostering deep client relationships, and driving both business and delivery excellence in a consulting environment.

There are several key areas to this role:

• Serve as the strategic advisor and primary relationship owner for assigned accounts.

• Build and maintain trusted relationships with client executives, senior stakeholders, and delivery teams.

• Translate business and technical strategies — including AI-enabled, Data & Analytics and Cloud solutions — into clear, actionable business value propositions.

• Lead the strategy-to-delivery handoff from Advisory engagements, shaping clear projects, success metrics, and mobilization plans from strategic recommendations.

• Advise clients on how emerging technologies can be integrated into their operations to improve efficiency, innovation, and customer outcomes.

• Anticipate client needs, proactively surface opportunities, and lead conversations that shape long-term partnerships.

• Provide executive-level oversight for multiple engagements, ensuring scope, quality, and timelines are met or exceeded.

• Partner with Delivery Leads, Project Managers, and Technical Architects to resolve risks, remove roadblocks, and ensure exceptional outcomes.

• Collaborate with internal teams to align staffing and resource planning, ensuring the right capabilities are in place to meet delivery and account growth objectives.

• Monitor project financials and partner with leadership to improve margins, utilization, and delivery efficiency.

• Propose delivery work streams from Advisory engagements (roadmaps, current/future state, value cases).

• Maintain a holistic view of account health, delivery performance, and client satisfaction.

• Collaborate with Advisory, AI & Innovation, Data & Analytics, and Cloud Solutions practice leads to design solution approaches that meet client’s strategic goals and define how impact will be measured.

• Contribute to proposals, executive presentations, and statements of work.

• Accountable for Bookings and Pipeline Targets

• Convert Advisory findings into proposals including scope, estimates, and business value.

• Leverage deep understanding of HIKE2’s practices — AI & Innovation, Data & Analytics, and Cloud Solutions — to design innovative, client-specific…