Technical Product Manager

As a
Technical Product Manager focused on Insurance Billing
, you’lllead the development, enhancement, and operational success of the Billing modules within our insurance policy technology platforms
, with a strong emphasis on Duck Creek Billing
.

You’llpartner closely with Business Owners, Engineering, Design, Finance, and Operations to deliver scalable, compliant, and customer-centric billing and payments capabilities. This role requires deep domain expertise in P &Cinsurance billing workflows
, strong technical fluency, and proven experience owning product outcomes in a Duck Creek environment
.

Ready to get in the driver’s seat? Join us!

• Own the product vision and roadmap for Insurance Billing
  , aligning business objectives with platform capabilities and technical constraints.
• Drive prioritization acrossfeatures, enhancements, regulatory needs, defect remediation, and modernization efforts.
• Evaluate vendor capabilities, Duck Creek roadmap items, and emerging billing/payment technologies to inform product strategy.

• Serve as the product expert for Duck Creek Billing
  , including invoicing, payment processing, adjustments, refunds, write-offs, and delinquency workflows.
• Partner with Finance, Accounting, and Operations to ensure billing functionality supports downstream financial processes and reporting.
• Ensure compliance with insurance regulations, billing standards, and audit requirements across states and products.

• Translate complex billing business requirements into clear, developer-ready features, and acceptance criteria
  , grounded in Duck Creek configuration and extension patterns.
• Lead discovery with internal users and SMEs to identify billing pain points and validate solutions.
• Define integration requirements between Duck Creek Billing and payment gateways, general ledger systems, customer portals, and downstream platforms.

• Own and groom the billing backlog, balancing new capabilities, enhancements, and technical debt.
• Work closely with Engineering and QA throughout design, build, testing, and release to ensure high-quality delivery.
• Actively participate in sprint planning, grooming, demos, and retrospectives.

• Ensure billing solutions are designed in alignment with Duck Creek best practices, architectural standards, and enterprise integration patterns.
• Partner with both the business and engineering to assess tradeoffs between configuration vs customization within Duck Creek Billing.
• Stay current on Duck Creek product updates, release notes, and platform capabilities.

• Advocate for intuitive billing experiences for both internal users and policyholders.
• Support change management, documentation, and training to ensure successful rollout and adoption of billing features.

• Define and track KPIs related to billing accuracy, payment success rates, cycle times, operational efficiency, and customer impact.
• Use data and insights to inform prioritization and continuous improvement.

• Act as a billing product expert and trusted advisor to stakeholders.
• Navigate ambiguity and complex tradeoffs, providing clear product direction and decision‑making.

• 5+ years of product management experience
  , with direct ownership of P&C insurance billing systems
  .
• Hands‑on experience with Duck Creek Billing in a product management or product owner capacity.
• Proven involvement in at least one Duck Creek Billing implementation, migration, or major enhancement
  , including requirements definition through delivery.
• Strong understanding of P&C insurance billing concepts
  , including invoicing cycles, payment plans, adjustments, cancellations, reinstatements, and refunds.
• Experience working with integrations between Duck Creek Billing and payment processors, finance/GL systems, and customer‑facing applications.
• Exposure to SOX controls and audit requirements, particularly as they relate to billing, payments, financial reporting, and system change management.
• Ability to translate complex billing and financial requirements into…