IT Production Operations Support Technician

Position Details

• Schedule: Sunday - Thursday
• Shift: 8:00am - 5:00pm
• Compensation: $19.50 - $27.00 an hour, depending on experience
• Work Location: 100 West End Rd., Wilkes-Barre PA 18703
• Note: This is not a remote position. The new hire will be required to work onsite at the distribution center, Sunday through Thursday. This is an hourly role.

The IT Production Operations Support Technician is a professional-level position responsible for the data processing operations at Core‑Mark distribution centers as well as the support, monitoring, and maintenance of all technology solutions at facilities across the United States and Canada. As part of Core‑Mark's Information Technology group, this full‑time permanent position provides efficient IT operational workflow services including preliminary troubleshooting and problem resolution in support of 24x7 operations.

• Perform regular, daily tasks critical to the workflow of Core‑Mark operations for multiple facilities using an internally developed WMS application.
• Support internal Core‑Mark technology solutions, including Windows and Linux based applications.
• Provide hands‑on and remote hardware support of devices such as printers, PCs, mobile barcode scanners, network equipment, and thin client terminals.
• Interface with third‑party support vendors such as telecom companies and contracted maintenance providers.
• Work collaboratively with other support teams in the IT organization.
• Work collaboratively with business stakeholders in problem resolution and solutioning.
• Contribute to company and IT department tasks, projects, training opportunities, and other initiatives.
• Perform other related duties as assigned.

• Experience in learning and taking ownership of unfamiliar technology solutions.
• Understanding of problem resolution methodologies and root‑cause analysis.
• Understanding of crisis escalation protocols.
• Strong communication skills, both written and verbal.
• Flexibility to occasionally work alternate shifts for training purposes.
• Availability for infrequent after‑hours support in crisis situations requiring local presence.

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and more. Growth opportunities supporting America's food distribution system. A safe and inclusive working environment with a culture of rewards, recognition, and respect.

• 2+ years of experience as a computer operator, technical support professional, or call center analyst.
• Proficiency with Microsoft Office applications.
• Familiarity with end‑user support, both local and remote.
• Knowledge of IT ticket handling systems.

• 3+ years of experience as a computer operator, technical support professional, or call center analyst.
• Post‑secondary diploma or degree in computer/networking systems, a related field, or equivalent experience.
• Familiarity with IBM iSeries systems.
• Familiarity with Atlassian Jira.
• Availability for potential travel.

Performance Food Group and/or its subsidiaries provides equal employment opportunity to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state, and federal laws and regulations.