Operations Manager - Care Services

Location

Geisinger South Wilkes-Barre (GSWB)

Days (United States of America)

40

Regular

Yes

As a nationally recognized leader in healthcare, Geisinger continuously works to deliver excellent care and excel across its organization. As an Operations Manager in Care Services, you’ll make a meaningful impact, ensuring patients receive the right care at the right time, in the right place, and providing the support you need to succeed in your role.

• Provide direction and operational leadership to Care Management for assigned clinical areas.
• Lead daily care management operations including clinical practice, budget accountability, regulatory and compliance outcome accountability.
• Operate primarily from GSWB with responsibilities at GWV.
• Accountable for optimizing patient and family outcomes through care management processes, workflows, communications, technology development and adoption.
• Develop and respond to clinical and financial data for program design, implementation and evaluation.
• Deploy hardwired care transition strategies to reduce transition failures, avoidable readmissions and emergency department utilization.
• Participate as a member of departmental, divisional and regional leadership teams.
• Employ transformational leadership concepts and foster a shared decision‑making culture.
• Facilitate continuing education, research opportunities and team development.
• Mentor, coach and empower team members.
• Support and promote innovation and quality improvement initiatives.
• Maintain membership in a professional nursing or care management organization.
• Ensure compliance with organizational policies and procedures.

• At least 3 years of supervisory/managerial experience.
• At least 3 years of clinical experience.
• Bachelor's degree required; preferred BSN or MSW.
• Prior case management or care coordination experience highly preferred.
• RN, case management or social work experience in a hospital or clinical setting preferred.

Typical day is 8:00 AM to 4:30 PM. After‑hour manager support required.

The Care Coordination team includes Registered Nurses, Social Workers, Case Workers and Care Management Assistants who collaborate closely with providers and inpatient units to deliver exceptional patient outcomes.

• Full benefits (health, dental and vision) starting on day one.
• Three medical plan choices, including an expanded network for out‑of‑area employees and dependents.
• Pre‑tax savings plans (FSA and HSA).
• Company‑paid life insurance, short‑term and long‑term disability coverage.
• 401(k) plan with Geisinger contributions.
• Generous paid time off (PTO) plan.
• Up to $5,000 in tuition reimbursement per calendar year.
• MyHealth Rewards wellness program.
• Family‑friendly support: adoption/fertility assistance, parental leave pay, military leave pay.
• Free  membership with discounted backup care.
• EAP for childcare, eldercare, pet care, legal guidance, mental health, work‑life support.
• Voluntary benefits: accident, critical illness, hospital indemnity insurance, identity theft protection, universal life, pet and legal insurance.

We are an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.