Switchboard operator

• Classification
  ** Non-Exempt, Full-Time, 12-month
• Department/Division
  ** Security/Business Affairs
• Reports To
  ** Academic Year Security Supervisor
• Schedule
  ** Various days and shifts

• Classification
  ** Non-Exempt, Full-Time, 12-month
• Department/Division
  ** Security/Business Affairs
• Reports To
  ** Academic Year Security Supervisor
• Schedule
  ** Various days and shifts

King's College is a Catholic institution of higher education animated and guided by the Congregation of Holy Cross. King's pursues excellence in teaching, learning, and scholarship through a rigorous core curriculum, major programs across the liberal arts and sciences, nationally accredited professional programs at the undergraduate and graduate levels, and personal attention to student formation in a nurturing community. We offer competitive total rewards, tuition remission for employees, 403(b) plans, and generous paid-time-off and holidays.

Our culture is driven by our commitment to our mission, our community and our friendly, knowledgeable faculty and staff.

King's College does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factors. We celebrate diversity by fostering a welcoming and inclusive environment where each member of King's College feels respected with a sense of belonging.

The Switchboard Operator is responsible for the prompt receipt and dispatch of incoming and outgoing calls to their respective destinations. The position is responsible for contacting and monitoring 911 responses to all fire/trouble alarms on campus. Responsible for dispatching security staff to security/safety related incidents on campus. The switchboard operator must be familiar with the 911 Cellular System and is required to send out messages to the College Community over the system in a timely manner.

The switchboard operator is responsible for assisting other departments with video and door access situations as they occur.

• Answers switchboard in a prompt and courteous manner, enunciating clearly, audibly, and distinctly.
• Uses appropriate manner and tone of speech that is natural and pleasant and conveys to callers a "voice with a smile" image.
• Shows an interest in caller needs and a desire to be helpful.
• Monitors the security video system and reporting all individuals of a suspicious or questionable nature to the supervisor or officers on duty.
• Monitors Emergency Alarm System on the Galaxy system for the college campus and notifies the supervisor or security officer on duty, and any other appropriate campus personnel if alarms are sounded or emergency lights are indicated.
• Responds to various parking lot gate phones to permit access by authorized vehicles.
• Responds in a prompt manner to communications received or transmitted over the radio, remembering to utilize proper codes.
• Issues and records key usage and return of room keys, college vehicles and various student clubs.
• Ability to handle calls of an emergency nature, recording necessary pertinent information on call logs, while taking good notes and ensuring responding officers have correct and pertinent information.
• Providing information to callers regarding college activities, for referring requests for information to knowledgeable people when information is not known.
• Thorough knowledge of college policies, rules, and regulations pursuant to personnel, security manuals.
• Periodically checks fire alarm procedure and other emergency requirements.
• Deals with emergency situations by contacting appropriate college personnel and departments, such as Security Services and the Director of Residence Life.
• Must be f miliar with college rules and regulations and know when to contact various offices as needed.
• Contacts the Professional on Call and Student Health Center as incidents occur.
• Ensures proper "on call" calendars are properly posted at the switchboard are posted and utilized.
• Performs other duties or assignments as directed, requested, or assigned.
• Willing to cover shifts due to vacations and sick time.

High school graduate.

Responsible and reliable. The ability to relate well with people in a courteous and pleasant manner; ability to speak clearly and communicate effectively; ability to deal with emergency situations in a calm and effective manner.

Willing to cover alternative shifts due to vacations and sick time.

Ability to sit or stand for long periods of time.