Aging Care Manager - Area Agency Aging -Care Management Unit - Assessment; FED

This is a Care Manager 2 position assigned to the Assessment Unit (FED). The employee will report to an Aging Care Management Supervisor 1.

The individual in this position conducts the initial face to face visit with consumers, their family members, and others. They must have good interviewing skills, crisis intervention skills, the ability to make decisions and judgments, and maintain a comprehensive knowledge of Area Agency on Aging and community resources.

• Is assigned approximately 35 to 40 cases each month thru the AAA initial Intake and Referral process.
• Screens cases within 5 days of assignment, via a phone call to the consumer, in order to prioritize work
• Prioritizes work each day in order of importance.
• Maintains a schedule but needs to have the ability to change priorities as the workload changes.
• Responds to emergency consumer situations, when needed.
• Conducts field visits in order to determine a level of care decision for the consumer.
• Involves using a laptop in the field to record responses on a Department of Aging standardized assessment tool.
• Field visits include community cases where consumers are living in their homes and facility cases where consumers are living in long-term care settings
• Responsible for data entry.
• Records all work in the SAMS data base in a complete, professional and established manner including but not limited to LOC decisions and journal notes
• Completes face to face visit and all ensuing electronic file work within 15 days of each case assignment
• Maintains knowledge of all AAA service programs including service definitions, eligibility guidelines, referral guidelines, financial qualifications, etc.
• Assists consumers in navigating the Aging network of services and offers consumers' choices of services.
• Maintains knowledge of available community support services for the benefit of older adults
• Has the ability to establish and maintain working relationships with consumers, outside agencies, the general public and other staff members
• Consults with the Assessment Unit Supervisor on cases of a complex nature, multi-Agency cases, emergency situations, etc.
• Consults with the Community Health Nurse on level of care issues and medical issues.
• Participates in consumer Appeals Hearings, as needed
• Acts in a back-up capacity to the primary information and referral telephone caseworkers, as needed
• Assists with walk-in consumers for completion of forms, i.e.: PACE, Rebates, Transportation applications, etc.
• Has working knowledge of office machinery, including Kronos
• Participates in conference calls, webinars, workshops and mandatory trainings.
• Participates in monthly Unit Meetings and Quarterly social service meetings.
• Completes required statistical reports and travel vouchers
• Handles after-hours crisis coverage on a rotating basis
• Other duties as assigned

• Knowledge of social casework principles and methods.
• Knowledge of the availability of community support services for the benefit of older adults.
• Knowledge of current social, economic and health problems and resources as they relate to older adults.
• Knowledge of the basic principles and methods of program interpretation and community organization.
• Knowledge of individual and group behavior and ways of working effectively with older adults who have social, economic, emotional or health problems.
• Skill in the development of care plans for older adults.
• Ability to establish and maintain effective working relationships with clients, other members of the staff, outside agencies and institutions and the general public.
• Ability to plan and organize work, prepare adequate records and reports, set priorities and maintain a caseload of older clients in an effective manner.
• Ability to clearly express ideas orally and in writing and to interpret laws and…