Field Customer Service Technician

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities.

We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S.

The Customer Serviceman is responsible for providing safe, reliable, and professional field customer service support to natural gas customers. This position performs skilled work associated with the distribution and regulation of natural gas to residential, commercial, and industrial customers. Responsibilities include meter services, appliance servicing, leak investigation, customer gas service activation and deactivation, safety inspections, and emergency response activities. The successful candidate will demonstrate a strong commitment to safety, customer service, and operational excellence.

Rotating shifts, including 5 x 8-hour and 4 x 10-hour schedules. Starting Pay: $39.64/HR

• Turn natural gas service on and off for customers, including lighting, relighting, and shutting down furnaces, water heaters, ranges, and other gas appliances.
• Make service connections; install, exchange, and maintain meters; and perform authorized minor repairs to gas facilities and related equipment in accordance with Company procedures.
• Inspect, service, and troubleshoot residential and commercial gas appliances within the scope of Company procedures and the classification.
• Witness pressure testing of service and house lines and inspect installations for compliance with Company standards and applicable codes.
• Investigate reports of gas leaks, carbon monoxide concerns, low pressure, and other unsafe conditions involving customer- or Company-owned facilities; take appropriate action to protect life and property and leave the premises in a safe condition.
• Inspect Company- and customer-owned gas equipment for proper operation and safety.
• Use mobile devices, gas-detection instruments, data-collection equipment, and Company applications as required.
• Maintain accurate records, forms, reports, and other documentation associated with work activities.
• Safely operate and maintain an assigned Company vehicle and keep tools, equipment, and inventory clean, secure, and orderly.
• Respond to customer inquiries and provide courteous and professional customer service.
• Work independently and collaboratively with other field personnel to complete assigned work safely and efficiently.
• May perform duties of lower classifications as required.
• May assist with the training and work direction of employees in lower classifications, consistent with the collective bargaining agreement.
• Respond to natural gas emergencies and perform service-restoration duties as assigned, including work beyond the scheduled shift when required.
• Perform other related duties consistent with the job classification and collective bargaining agreement.
• Follow required work methods, operating procedures, personal protective equipment requirements, and traffic-control practices.
• Communicate promptly with dispatch, supervision, customers, emergency responders, and other work groups…